Kailan Hotel (Harbin Central Street Flood Control Memorial Tower)

Avis : Kailan Hotel (Harbin Central Street Flood Control Memorial Tower)

Kailan Hotel (Harbin Central Street Flood Control Memorial Tower)

No.30 Xitoudao Street, Daoli District, Harbin, Heilongjiang, ChinaVoir le détail de l'hôtel
Kailan Hotel (Harbin Central Street Flood Control Memorial Tower)
Kailan Hotel (Harbin Central Street Flood Control Memorial Tower)Kailan Hotel (Harbin Central Street Flood Control Memorial Tower)Kailan Hotel (Harbin Central Street Flood Control Memorial Tower)
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Avis des voyageurs

8.9/10
589 évaluation
Avis vérifiés
Emplacement9.0
Commodités8.8
Service9.0
Propreté8.9
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Toutes les évaluations(589)
Évaluations positives(540)
Évaluations avec photos/ vidéo(96)
Très bien situé(128)
Bien situé(104)
Chic(43)
Personnel d'accueil amical(40)
Déplacements aisés(37)
Idéal pour les enfants(11)
Odeur étrange dans la chambre(9)
Évaluations négatives(49)
NURAINI ABD RANI
Exceptional Double Bed Room With King Koil Mattress
Séjour au janv. 2025
En couple
3 évaluation
10/10
Exceptionnel
Publiée le 21 fév. 2025
Recommended.Dekat dgn zhong yang street.Affordable 👍🏻
Traduire
Réponse de l'établissement: 尊貴的賓客,感謝您入住凱瀾酒店並分享您的入住感受!您的認可與褒獎是我們執着的追求與動力,希望我們的服務能為您的入住增添一份愉悦與温暖!願您旅途愉快,生活幸福美滿!
Justinandreevski
Business Double Bed Room With King Koil Mattress
Séjour au janv. 2025
Seul
9 évaluation
10/10
Exceptionnel
Publiée le 26 mars 2025
Decent hotel , good location, was clean and it was an enjoyable stay :)
Traduire
Réponse de l'établissement: 尊貴的賓客,感謝您入住凱瀾酒店並分享您的入住感受!您的認可與褒獎是我們執着的追求與動力,希望我們的服務能為您的入住增添一份愉悦與温暖!願您旅途愉快,生活幸福美滿!
tqmzz
Cozy Double Bed Room With King Koil Mattress
Séjour au déc. 2024
Entre amis
12 évaluation
10/10
Exceptionnel
Publiée le 9 janv. 2025
Nice room and counter staff offered a room upgrade. Will recommend
Traduire
Réponse de l'établissement: 尊貴的賓客,感謝您選擇凱瀾酒店作為您旅途的休憩之所。您的褒獎為我們的工作增添動力與信心。小瀾的夥伴們不負期待,為您提供更優質的服務,期待您的再次光臨!
Jeff Feng
Exceptional Twin Room With King Koil Mattress
Séjour au juin 2024
En couple
5 évaluation
7.0/10
Publiée le 26 sept. 2024
We checked out early since there was no hot water in the hotel and no one could tell us when I will be back on again.
Traduire
Réponse de l'établissement: 尊貴的賓客,感謝您選擇凱瀾酒店。為您提供貼心的服務和高性價比的入住體驗是凱瀾酒店的追求與方向。您反饋的熱水問題我們十分重視,酒店是24小時提供熱水的,但由於部分時段酒店整體熱水使用量較少,熱水在管道內長時間靜止會導致熱水温度降低,所以會出現熱水不熱的情況。針對這樣的情況可以聯繫酒店前台,我們的工作人員會手動循環全樓熱水,1-2分鐘熱水就可以正常使用。入住期間給您帶來的不便,我們深表歉意,也期待您的再次光臨,祝您生活愉快!
Hazman
Happy Reunion Multi-Person Room With King Koil Mattress
Séjour au fév. 2024
Entre amis
4 évaluation
10/10
Exceptionnel
Publiée le 18 mars 2024
Firstly we want to thank you to Ms BeiBei for being very helpful in assisting us during our check out time to arranged for a taxi to the airport today. She was very kind and polite. The room very big and suitable for 4 of us as a friends traveller. The bed and the pillow very comfortable and we slept well for the 3 nights. Near to every attractions places such as ZhongYang street, St Sophia Cathedral and all is walking distance. We really recommended this hotel for those would like to come to the Harbin city. Overall stay was very good. Thank you to all staff there for being very kind to us.
Traduire
Réponse de l'établissement: Distinguished guest: Hello! Thank you for your trust in Kailan Hotel! Thank you even more for your praise and strong recommendation! It's really hard to leave in Kailan. Kailan is the most beautiful and warmest home in Harbin. Remember to come back often when you have time!
Invité
Cozy Double Bed Room With King Koil Mattress
Séjour au déc. 2023
En couple
4 évaluation
10/10
Exceptionnel
Publiée le 16 janv. 2024
Good location which super near Central Street, hotel room also very clean, worth for the money, highly recommended:)
Traduire
Réponse de l'établissement: Distinguished guest, thank you for staying at Kailan Hotel and sharing your experience! Your recognition and praise is our persistent pursuit and motivation, I hope our service can add a pleasure and warmth to your stay! Wish you a pleasant journey and a happy life!
Invité
Cozy Double Bed Room With King Koil Mattress
Séjour au déc. 2023
En couple
5 évaluation
7.5/10
Publiée le 9 janv. 2024
Great location! just by the pedestrian street, very close to St Sophia church in walking distance, the park with small ice lantern exhibition is just on the opposite side of the street.... The rooms are a bit old and worn off with some stains on curtains, floor. The shower is on the toilet which is not so convenient and quite simple for a hotel set-up. Heating and warm water are great, bed is comfy. Overall a good option for your short stay in Harbin.
Traduire
Réponse de l'établissement: Distinguished guest, thank you for staying at Kelan Hotel. To provide you with intimate service, is our persistent pursuit. The warm double bed room you have booked is the hotel's special room type, the room area is 15 square meters, due to space constraints, the facilities are simple, but can meet the basic needs of the stay. The mainstream room type of the hotel is the business big bed room, the room area of 25 square guests, the sense of meters, the bathroom dry and wet separation, can meet your space needs. The hotel will also launch promotional upgrade experience activities from time to time, you are welcome to com to experience.
Lyn888
Cozy Double Bed Room With King Koil Mattress
Séjour au déc. 2023
En couple
5 évaluation
7.5/10
Publiée le 22 janv. 2024
Pros: Good location. Very near to the central street and other tourist sites. Easy to book didi and taxi. Helpful staff Cleaning is done everyday We were able to avail tickets for the ice festival upon check in Cons: room too small for its price No cabinet only hooks for clothes Shower and toilet have no separating wall so everything is wet when you shower No floor rug Even if non smoking room you can still smell cigarette You can hear noise in the hallway Breakfast is served in the room but no table available for eating
Traduire
Réponse de l'établissement: Distinguished guest, thank you for staying at Kailan Hotel and sharing your stay experience! The room type you stay in is the basic room type of the hotel, the room area will be relatively small, there are other room types in the hotel, the room is equipped with tables and chairs, the bathroom is dry and wet separation, you can choose to try other business room types of the hotel next time, I believe it will bring you a different experience, Xiaolan staff look forward to your visit again!
Bruna Consentino
Business Double Bed Room With King Koil Mattress
Séjour au déc. 2023
En couple
34 évaluation
10/10
Exceptionnel
Publiée le 21 janv. 2024
Great customer service ✅ Great location ✅ Also an excellent gym ✅
Traduire
Réponse de l'établissement: Distinguished guest, thank you for staying at Kelan Hotel and sharing your experience! Your recognition and praise is our persistent pursuit and motivation, I hope our service can add a pleasure and warmth to your stay! Wish you a pleasant journey and a happy life!
Eduardo Narciso
Joyful Family Room With King Koil Mattress
Séjour au janv. 2024
En famille
7 évaluation
4.0/10
Publiée le 13 mars 2024
It was the worst hotel I have ever stayed in in my life.
Traduire
Réponse de l'établissement: Dear guest, thank you for staying at Kelan Hotel. We are deeply sorry for the inconvenience caused to you. We do not know whether there is something wrong with your room or what, which makes you feel so angry, and we have not received any feedback from you during your stay. We are still deeply sorry for the bad impact brought to you.
Utilisateur anonyme
Cozy Double Bed Room With King Koil Mattress
Séjour au janv. 2023
En couple
8 évaluation
6.5/10
Publiée le 8 fév. 2023
Location is perfect, literally meters from the main street. that's pretty much what and all you are paying for. We were in the basic room so expectations were low. I would say it satisfy the basic needs in terms of space and amenities. I mean is a decent place to sleep for the location. However, the room is really small, a bit cold, old and pretty much falling apart here and there. Bed was good, comfortable and soft. Rooms are not soundproof so expect to hear everything going around. However, we were lucky to not have many guests around. Wifi was horrible and slow. Reception was great and the staff at the entrance has been friendly and available with any requests. For the low score to service it is meant to the cleaning. Room was still dirty on the angles when we arrived. Soups were never refilled in the bathroom (not even the hand ones) and we had to ask everytime to get a refill. Feels like cleaning lady entered, put the cover on the bed back in order and left without caring much on whatever was needed to be refilled or cleaned in the room. Barely touching the bottom of the job. Anyway back again, low expectations, decent room, great location. Satisfy the basic requirements and if you get it for a low price might be worth it.
Traduire
Réponse de l'établissement: Thank you very much for your stay. Your stay experience is not good. I'm very sorry. I look forward to your next visit
Nice individual
Cozy Double Bed Room With King Koil Mattress
Séjour au mai 2023
En couple
29 évaluation
8.0/10
Très bien
Publiée le 27 juin 2023
A relatively new hotel with nice decor and a good view from the room
Traduire
Réponse de l'établissement: 尊貴的賓客,感謝您下榻凱瀾酒店!為您提供貼心的服務是我們執着的追求,您的五分好評是我們繼續前行的動力。酒店設計結合輕奢灰系風格,簡約而不簡單的空間設計滿足您一切入住需求。我們精心挑選美國金可兒零壓床墊,帶您感受高質量的舒適睡眠體驗。酒店位於中央大街商圈核心位置,東鄰兆麟公園,西卧中央大街步行街,步行至美麗的松花江畔僅需5分鐘路程。入住酒店您便被多個大型商業綜合體環抱,方便快捷的出行體驗,使你的休閑購物娛樂格外輕鬆愉悦。凱瀾酒店全體員工恭候您的再次光臨,祝您生活愉快。
Invité
Joyful Family Room With King Koil Mattress
Séjour au déc. 2022
En famille
15 évaluation
5.5/10
Publiée le 24 janv. 2023
Heating did not work properly, needed to ask for electric heating. Hotel pictures on trip.com suggest a much better and higher standard than it is. Location is good, very close to Zhaolin Parc and Pedestrian Street
Traduire
Réponse de l'établissement: 尊敬的賓客,感謝您下榻凱瀾酒店。收到您的點評我們十分榮幸。您的温和與善意是對我們最大的支持和鼓勵。感謝您的選擇,也很珍惜與您的相遇,希望還會與您再度重逢。祝您生活愉快!
Invité
Exceptional Double Bed Room With King Koil Mattress
Séjour au déc. 2022
En couple
11 évaluation
9.5/10
Extraordinaire
Publiée le 8 janv. 2023
The location was wonderful. The room was smaller than we expected but we were not in the room much so we didn't mind. My girlfriend wanted to use the gym while I had to work online in the morning and almost passed out because of how hot it was and it didn't look like it had been used in months. Also the shower ******. But all in all it was a decent hotel that I would stay in again. And the guy who owned the little sausage shop next door who sold me vodka was awesome. He even gave me free sausage to go with my bottle!
Traduire
Réponse de l'établissement: Hello, distinguished guests! Thank you very much for choosing to stay in our branch and share your check-in experience! The branch is committed to providing you with a friendly and thoughtful check-in experience! I sincerely look forward to your visit again!
Invité
Exceptional Double Bed Room With King Koil Mattress
Séjour au déc. 2022
Entre amis
9 évaluation
10/10
Exceptionnel
Publiée le 16 janv. 2023
location is strategic but no late checkout option, pay 30 per hour if you need to checkout late
Traduire
Réponse de l'établissement: 尊敬的賓客,感謝您的入住,我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。期待您再次光臨