Premier Inn Harrogate Town Centre

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You can usually expect a fairly good standard at a Premier Inn and know what you are getting but not on this ocassion. Putting to side the £15 parking, the initial entrance to the hotel was met by an overflowing rubbish bin, the reception self check in units were out of order, the lady behind the desk less than enthusiastic with her greeting and it just appeared the hotel was very tired and run down and needed a good clean. I was given my room on the 4th floor, on entering the 4th floor I was met with the full laundry basket which was still there when I later returned from tea. The room had marks on the walls, the air con vents was filthy with dust/cobwebs hanging and blowing when the heating was put on, the toilet seat was filthy, the shower head was dirty, the sink area had dirt marks on it and there were signs of some sort of mould on the ceiling in bathroom. I went down to the restaurant and it was so cold that the five people that were there had hats and coats on. My teeth were literally chattering by the time my tea came, In fairness the gammon I ordered was ok. It also appeared a few people had been waiting too long for food which I was surprised at as there were only five people present. Got to say I didn’t really have a problem with breakfast other than again it being very cold in the restaurant. My company usually stay in Premier Inns as you know what you get but I won’t be staying in this particular Premier Inns when I’m back in Harrogate in 2 weeks time.

With the understaffing this hotel is chaotic as the excellent staff are running around in ever decreasing circles. we had a problem with a running toilet cistern and the staff didn't have the time to look at it and either repair, or move us to another room. Evening meal food service was shambolic, because of the understaffing. Made Fawlty Towers look excellent.

Great price as it was between conferences ( despite being half term). Super reception & a nice big room. Quiet overnight & a vast spread at breakfast. Close to the town centre & plenty of places to eat and drink locally. Overall a great place to stay for a short break. We visit maybe twice/year and have never been disappointed.

No real parking to speak of however, conference centre next door has and is £40 for 3 nights. Decor for the hotel is the same as nearly all Premier Inns and is beginning to look tired especially in the bathroom. No housekeeping during my stay!! No clean towels or Tea/Coffee replenishment and when I spoke to staff was told ‘Did you ask’ Breakfast Friday should start at 0630 however told hot buffet doesn’t start to 0700, no breakfast on Saturday as had to be out early, Continental breakfast only available on Sunday. To add insult to injury was charged for all 3 days as ‘I had booked for breakfast’ and as the wife was unable to stay was charged double anyway!

Comfortable Hotel adjoining the Conference Center. Steep walk uphill from the hotel entrance & then downhill to the road. Limited short term (15 min) parking to unload & load luggage. 72 HR parking deal ( £40:00 instead of £60:00) but it reverts to full price £20:00) for a fourth days stay. Friendly Staff & a reasonable well stocked bar. Good cooked full Breakfast but don't be too late coming down in the morning. Don't expect to use the communicating walkway to the conference centre.