The Bank Guest House

I’ve stayed here quite a few times over the past few years, and I wouldn’t want to stay anywhere else. The rooms are beautifully decorated, and very comfortable. Donna is an exceptional host and does a fantastic breakfast. Great location in the centre of town, with parking at the rear. Will certainly be back. Thoroughly recommend. Thank you Donna for another lovely stay at the Bank. x

The owner, Donna, was away but check-in worked fine. Colors were good. Our room #4 was a little weird: room was small and very tight with the furniture, bathroom was big but oversized; narrow closet was largely un-usable, weird staircase upon entry. Kids rooms were good. Entrance was hard to find. I think the bathroom amenities were branded “ebony” but I can’t recall for sure; however I do recall that the hand soap dispenser near the sink did not work properly David was helping out while Donna was gone and he was quite helpful.

Absolutely fantastic stay. Donna made us very welcome bed was extremely comfortable everything one could need was provided. Very clean and 1st class Breakfast Recommended fully Many thanks Alison and Les

This is the worst experience with a bed and breakfast I have ever had. Paid in April 23 and when I arrived there was no room available. The owner was rude and aggressive and no help in finding alternative accommodation.

We couldn't not praise this boutique hotel highly enough. The host, Donna, was welcoming, attentive, knowledgeable and vibrant. Particular highlights were the decor, juke box in the dining room and the breakfast. We would highly recommend and would definitely consider a return visit.

Please do not go. All in a mess. Hopefully will get back to the good place it used to be. I do not wish to give lots of negative details as this used to be a nice place. Coldstream is a beautiful place whose character has not been destroyed by tourism.

Booked to stay for 1 night as attending a wedding. Arranged with Mrs Browne that we could drop off our luggage and find out what room we would be allocated. On arrival no one at property, called number went to answering service. Left message asking her to call. We went back to guest house around 3pm still no one there. Mrs Browne eventually called to say sorry she had not been there. We asked if we could now go and drop off case and get our room key. Went to guest house, no one there. Called Mrs Browne who gave us access over the phone. She kept asking if we had paid, which we had done on booking in April. Room had 2 double beds and a cot, no wardrobe, no toiletries. There was a kettle with coffee and tea but no milk. No breakfast included. Departure time is 10 am. Still never saw Mrs Browne so we left key in key box and left. Could be such a lovely guest house if the person who run it was simply there and carried out their promises. To be continually asked if we had paid was very annoying. Would not recommend.

Stayed here for 1 night and can highly recommend it. The property is delightful in its decoration and charm. There were quite a stairs up to our room but it was so worth it. The views over the roof tops were fabulous. The owner, Donna, was extremely accommodating, even suggesting we check in early due to the timing of our tour of The Borders Distilliary. The bed was comfortable, and the room was quiet. The breakfast the next morning was cooked to order and delicious with plenty of cereal, toast fruit, etc. to help yourself to. All in all, this is a bit of a hidden gem in Hawick, and we would definitely return for another visit.