Hotel Mille Stelle City

酒店位置交通很方便，酒店內設施齊全，房間乾淨整潔。上午11:00就給我check in 了，是一次很好的體驗。

가격 대비 방도 크고 좋아요. 저녁엔 무인 시스템이기 때문에 현관에서 기계로 체크인 해야합니다. 밤 늦게 도착 했는데 아무도 없어서 당황했어요

Hotel típico alemán con ubicación estratégica y entorno tranquilo a escasos metros del transporte público. Se puede llegar a pie a la estación de tren y a la ciudad vieja. Habitaciones amplias y buena calefacción. Check-in y Check-out por medio de máquina y pago con tarjeta de crédito. Volvería siempre.

Das Mille Stelle City Hotel liegt ein paar Gehminuten vom Stadtzentrum entfernt und ist auch vom Bahnhof aus gut zu erreichen. Die Räume sind sehr hoch, was sie Zimmer schön und speziell macht. Zudem war unser Doppelzimmer mit zwei Betten sehr geräumig und hatte sogar einen kleinen Balkon. Die Möbel sind praktisch und funktional, wenn auch nicht ganz auf dem neusten Stand.

IT IS A REGRET TO BOOK FROM THIS HOTEL. Since I wanted to celebrate my birthday in Heidelberg, a city I really want to visit, I made a reservation at this hotel to stay for 2 nights between 7-9 March. I was going to come to Germany either by plane from outside European countries. On March 7, there was a strike in Germany and the airports were closed. It was notified by the airline company on March 6 that our flight was canceled. We immediately informed the hotel about the situation and asked them to postpone our visit to April 7-9 and transfer the fee to this date, but they stated that the strike was not their problem and took the hotel fee for 2 nights from our credit card. Strike is an essential situation. In legal terms, this is called FORCE MAJEURE – “a common clause in contracts that essentially relieves both parties of liability or liability in the event of an extraordinary event or circumstance beyond the control of the parties, such as a war, strike, riot, crime, or war.” In case of force majeure, standard procedures cannot be applied. The hotel guest is not responsible and cannot be punished. The Mille Stelle City hotel, which turned the strike into an opportunity, charging for a service it did not provide does not comply with business ethics and is a shameful situation. Although accommodation cannot be made due to force majeure, the fee collected from the guest is not a fair gain. It is against consumer rights and even human rights. My flight was canceled due to the strike in Germany, I could not enter the country, the hotel canceled my reservation and charged the fee. Moreover, despite all my communication efforts, they were treated indifferently, saying "the strike is not my problem". Our emails were not answered. Not only could I not celebrate my birthday, but I was also unfairly victimized. It was a birthday I will never forget in my life. If you do not want to regret it, never book this hotel, which does not have well-intentioned management. I made my complaints about the hotel through different institutions. And I will continue my complaints and articles about this hotel on every platform until I get my justice.

Hotel situato in una zona residenziale, non molto lontano dal centro storico (che si può raggiungere a piedi con una breve camminata). Le camere hanno un aspetto essenziale, con arredamento IKEA e molto simili a quelle di un ostello, ma sono spaziose e pulite, dotate di bagno privato e di tutti i comfort, incluse le bottiglie di acqua e il bollitore con the e caffè. Pur essendo fuori dal centro, il parcheggio nelle strade limitrofe è gratuito durante la notte, ma a pagamento con parchimetro nelle ore diurne.