I booken this hotel vis their own website however, as I needed an earlier check-in I rang their booking office to confirm that this would be possible before I gave my credit card details. The woman I spoke to, told me that their were no rooms available. I explained that I was on their website and had come so far as to provide my cc details. She told me that this must be my m7stake, as she does not make mistakes and does bookings all day and she was not able to help ir provide sny information as I did not have a booking number. I then went ahead and made the booking and called back and asked if I could have an earlier check in. I was told that she would check and call me back. Perfect. 3 hours later, no call and we arrived at the hotel. We were told that we could check in at 12. So we returnera at 12.30. Was told the room was not ready. Then itvwas ready. The woman at check in was the most unhelpfuö, rude hospitality staff I have ever come accross. I was told that the room would cost an extra 80 euro, that if I did not like that I could call the manager, but he is on holidays, so goid luck. Stockings! We decided to cancel our reservation, not bc of the extra cost, but because of the terrible customer service, how we were treated and spoken to. After driving all night from Southern Europe, we are exhausted, dissapointed and annoyed for the waisted time. Worst customer service EVER
Traduire