Évaluations de Hotel Kumpeli Spa

Nice pictures of the rooms on the hotel's website. Too bad they are not true. Single room absolutely creepy. In the room, a narrow 80 cm bed, a dirty sofa and desk chair, a stained bedspread and a shower and toilet covered with plastic carpet. The room was apparently renovated sometime in the 80s. I feel really cheated, because the daily price of the room was more than 100e. The room corresponded to a cheap motel accommodation. I have seen similar ones in Eastern European countries. I do not recommend this hotel to anyone. If you need to visit Heinola, it's worth driving a short distance and staying overnight in Vierumäki.

Staff is rude at the teception. There was no bathrobe or slippers in my room. Called reception and they promised to bring them. Never happened. Have to go looking for maid and try to find items myself. If you take halfboard, you can not choose apetiser and main coarse from the menu. You have to take what they offer. These things were not in the menu at all!!! They try to make you eat ”muikkuja”. Uneatable fish with bones. Your can not pay the differens between different apetisers. If you change your apetiser, you have to pay hole amount. They should at least tell you when you book your trip that you wont get foods from the menu!!! Horrible rude.

A lovely, family-owned spa. Excellent views to the river (that looks like a large lake). Very friendly staff and few visitors (at least day-time on Wednesday and Thursday, when we visited). Just one wish: In the spa area there's a lot of natural light and moisture, so it feels totally useless that the plants there are plastic - there are so many real plants that would thrive there for sure!

A musty smell in the hallways of the outdated hotel. The restaurant is clean and has good views of the Kymijoki River. Reasonable salad bar and food - maybe a little salty. Clean toilets. Parking areas are good.