Whale Coast All-Suite-Hotel - DCC Hotel Group

Apar**ent was a nice size and looked beautiful on arrival, very clean but very cold. Very limited cooking utensils and trays to cook on. Had to ask three times for cutlery as not enough for us all to eat together. Hot water ran out after one person showered - probably 10 mins, we were told the hot water system here works like a kettle you have wait for it to reboil so leave 30 min between showers - there’s 6 of us!!. Both complaints were made at 930am at 2115 we were offered a change of room!! Breakfast was awful, beef sausage was served raw on telling manager I was told it would be taken off bill 😂 it was a package holiday already paid for. all the breakfasts had to be pre ordered the night before and everyone was served the wrong items and it was cold. We were made to feel very unwelcome at breakfast on arrival, staff were lovely but management didn’t want to know. We booked through independent travel rep who I sent complaints too, they had email confirming everything was now sorted - this was a lie, at this time no one had been to see us. We decided to go out and buy what we needed for the rest of our time at the hotel. Luckily we were only booked in for 3 nights. Also scheduled power cuts were at inconvenient times between 1830 till 2030 but again we were not pre warned and had a slip of paper put through the door after the power had gone out. This hotel is not a luxury it’s a basic apar**ent where you need to supply your own essentials. Surrounding areas were beautiful and welcoming. Very local to everything to have an enjoyable stay and local shops under the hotel made buying food and essential items easier

Unfortunately whilst staying at the hotel I had an accident but the staff were amazing even took me to the hospital and helped with the discussion with the doctors. The apar**ent was so big and spacious. Ok the view over the car park wasn’t the best but beyond it the view was great. So close to bars and restaurants and to the lovely coastal walk.

What a beautiful place to visit, the place was super clean the staff was super friendly the breakfast was amazing and very convenient the shops are just downstairs ,i would recommend the place 100% and i will definitely come back.

This is a first class hotel in a strange location about a supermarket but don’t be put off. Everything this at your fingertips and quality accommodation I just wish I’d found it on previous visits to Hermanus and will stay again. Perfect thank you.

On our tour of the western Cape, we chose to spend 4 nights in Hermanus in this centrally located hotel. Very convenient to all amenities with excellent parking arrangements. Lovely staff, very helpful and especially friendly. Large room was very comfortable and sleep was easy. Excellent breakfast and advice on restaurants. Satisfaction should not have been a surprise - sister establishment to the Kruger Riverside Lodge where we stayed earlier in the holiday. An excellent review for that too Thank you Charl and the whole team

The hotel is very nice. It’s clear that the apar**ents are quite new and very well maintained. Unfortunately we only spent there a night and we did not use much of the structure. You have the feeling of being in an extremely safe environment. The only negative point is that upon our arrival, the apar**ent was extremely cold and difficult to warm up.

We were a family of 8 including 3 children.. staying at the hotel for 2 nights. The hotel location is perfect and few only meters away from the waterfront. There’s a checkers and click right below the hotel which is very convenient if you need to grab some food or necessities. The only issue we had with the hotel was with the service that we were offered and the way the management handled it. We arrived in the hotel around 6 PM and by the time we settled ourselves and ordered some food, the power went out at 8 PM. I informed Danie (WhatsApp) at the reception about the power cut, who said it’s load shedding and was very casual about. We were not informed about this at check in time nor after that. We had kids with us so it got difficult for us to manage. Apparently the load shedding was daily for 2 hours and we were not informed about it. The following day upon checking with danie again regarding the power cut he said he didn’t know the load shedding time, however one hour before the power cut we were sent a note in the room about the timing of the load shedding, which we had missed seeing. We had two rooms, but the note came to one room only, and it was missed. He could have easily sent a message via WhatsApp as that is how we were communicating since the reception is quite away from the rooms. We were really upset as we didn’t know this would happen again. Overall this experience was not good. Danie was helpless. The following day the manager came to us and offered breakfast, however it was too late and just after 9 AM, we were already done with our breakfast. We were not given any compensation on our stay, however they did say we can stay a night extra for free but obviously we had our onward plan booked. This handling of the situation didn’t go down well with us, but the hotel for stay in the centre of Hermanus is perfect. Just remember there’s no generator and there’s power cut for 2 hours everyday.

Exceptional service as always! We have returned to the whale coast hotel year after year and received the most outstanding service particularly from Patwell at reception. Patwell, will go the extra mile to make sure your stay is comfortable, pleasant and worthwhile! He is highly efficient and always pleasant. The establishment is always neat and clean And after so many visits, it has become our home away from home. Thank u Patwell and DCC. DR KATHAN

We had an awesome stay at the Whale Coast Hotel. The service was exceptional and we enjoyed great hospitality overall. If you are looking for an affordable place to stay at a prime location, then this is the place for you.