DoubleTree by Hilton Heyuan

Évaluations de DoubleTree by Hilton Heyuan

DoubleTree by Hilton Heyuan

No. 123 Yuewang Avenue, Yuancheng District, Heyuan, Guangdong, 517000, ChinaVoir les informations sur l'hôtel
DoubleTree by Hilton Heyuan
DoubleTree by Hilton HeyuanDoubleTree by Hilton HeyuanDoubleTree by Hilton Heyuan
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Commentaires des voyageurs

4.7/5
Mémorable
2842 évaluation
Évaluations vérifiées
Emplacement4.7
Commodités4.7
Service4.7
Propreté4.7
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Toutes les évaluations(2842)
Évaluations positives(2785)
Évaluations avec photos/ vidéo(437)
Personnel d'accueil amical(166)
Petit déjeuner délicieux(135)
Piscine remarquable(90)
Idéal pour les enfants(75)
Buffet délicieux(43)
Luxueux(21)
Équipements pour les enfants(16)
Piscine propre(14)
Évaluations négatives(57)
Esteves Castro’s Family
Chambre DoubleTree avec lits jumeaux
Séjour au juill. 2024
En famille
6 évaluation
5.0/5
Exceptionnel
Publiée le 31 août 2024
The hotel is simply amazing! It’s really 5 stars Hotel ⭐️⭐️⭐️⭐️⭐️ The managers Kelvin and Ivan are a very polite person. At the restaurant, David, May, the manager Leo, and all the staffs are impeccable. The room is clean, new, good smells, perfect cleaning in all the hotel. Our family are so happy with the treatment. Breakfast delicious and also dinner buffet with so fresh meat and all. We extended 2 days more just because of all the things and the people kindness that the Hotel can offer. We gonna be back in this Hotel for sure and indicate all our friends. Thank you all for everything and perfect treatment.
Traduire
6/9
Réponse de l'établissement: Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful staying experience with us. We sincerely thank you for your appreciation of hotel environment, DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. We do look forward to your next visit to DoubleTree by Hilton Heyuan. Thank you once again for your support. with Best Regards.
Invité
Chambre de luxe supérieure (lit queen size)
Séjour au avr. 2024
En couple
14 évaluation
5.0/5
Exceptionnel
Publiée le 13 juin 2024
Nice concierge service , the room size is spacious , with a bath tub facing the spectacular city view. Will definitely come again
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for taking time to give us such detailed feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
Utilisateur anonyme
Chambre DoubleTree avec lit King Size
Séjour au juin 2024
Voyageur d'affaires
1 évaluation
5.0/5
Exceptionnel
Publiée le 19 juill. 2024
Kelvin introduced the hotel's facilities and time, which was very helpful to me. Lulu and Amy were also very lovely！
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for taking time to give us such detailed feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
Invité
Chambre DoubleTree avec lit King Size
Séjour au nov. 2024
En couple
1 évaluation
5.0/5
Exceptionnel
Publiée le 3 janv. 2025
Very good but the room was a bit warm
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for taking time to give us such detailed feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
Lee Xiao long
Chambre DoubleTree avec lit King Size
Séjour au juin 2024
En famille
14 évaluation
5.0/5
Exceptionnel
Publiée le 22 juill. 2024
Was perfect like always
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for taking time to give us feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
Yudjej
Chambre DoubleTree avec lits jumeaux
Séjour au avr. 2023
En famille
12 évaluation
4.7/5
Extraordinaire
Publiée le 29 mai 2023
there was smoking smell inside the room despite we rested a non-smoking room. the reception staff changed another room for us which was ok. room size was big and the hotel can maintain its standard. there are many eateries nearby. hotel guests get special discount (up to 50%) for body massage on the 1st floor and reception is on the 2nd floor. overall happy stay.
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for visiting Doubletree by Hilton Heyuan and sharing your delightful stay experience with us. Doubletree by Hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. We do look forward to your next visit to Doubletree. Thank you once again for your support. With best regards.
PIERRE PAUL THIERRY
Chambre DoubleTree avec lit King Size
Séjour au déc. 2022
En couple
31 évaluation
4.7/5
Extraordinaire
Publiée le 4 janv. 2023
Clean room. Very good breakfast. The bathroom amenities are a bit dated. Well located. Advice: prior to booking, ask the hotel whether the hot springs are open or not.
Traduire
Réponse de l'établissement: Dear guests, welcome to stay at Doubletree by Hilton heyuan Hotel and give it five stars' praise. The hotel has 427 spacious and comfortable rooms and suites with an area of 46-300 square meters and our "dream is always here ™” Sleep experience. Thank you for your recognition of the hotel and your satisfaction with the buffet breakfast. Your satisfaction is our greatest encouragement. After learning about the bathroom facilities you mentioned, we will strengthen the improvement and maintenance of the hotel's equipment and facilities. We hope that you can continue to pay attention to the Heyuan Huijing Hilton Doubletree Hotel in the future, and tell us more about your feelings and experiences when staying in the future. We sincerely look forward to your coming again!
Invité
Chambre DoubleTree avec lit King Size
Séjour au avr. 2024
En famille
1 évaluation
5.0/5
Exceptionnel
Publiée le 4 mai 2024
nice nice nice
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful stay experience with us.DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. If you have any questions or assistance during your stay, you can call "0" to contact our guest service center, with the team and immediate action has been done to improve the service details. Thank you once again for your support.We wish you a nice day
Invité
Chambre lit king de luxe
Séjour au juin 2024
En couple
1 évaluation
5.0/5
Exceptionnel
Publiée le 15 juill. 2024
very good
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for taking time to give us feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
DorotaGZ
Chambre DoubleTree avec lit King Size
Séjour au juill. 2022
En couple
25 évaluation
4.5/5
Excellent
Publiée le 13 août 2022
Big room, great breakfast (served until 11 on the weekends), nice staff, relatively cheap spa. Pity that the outdoor swimming pool was only open from 4:30 pm
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful stay experience with us. We sincerely thank you for your appreciation of hotel environment and service. DoubleTree by Hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. Because of the high outdoor temperature and for the safety of our guests, the outdoor pool is open at 4:30. We do look forward to your next visit to Heyuan. Thank you once again for your support. With best regards.
Invité
Chambre DoubleTree avec lit King Size
Séjour au déc. 2021
Seul
67 évaluation
5.0/5
Exceptionnel
Publiée le 24 avr. 2022
Chose the hotel because of the location, close to a park, the river and shopping centre and because of the facilities with excellent breakfast, swimming pool and hot spring. Hot spring is expensive and became overpriced at the holiday. The pool then closed for the holiday too! Restaurant served great food but was only open at the weekend. Coffee bar in the lounge also overpriced and very slow service. They were very helpful in changing the room which was too hot and the air conditioning doesn't work in winter.
Traduire
Réponse de l'établissement: Dear Guest，
A warm greeting from Doubletree by hilton Heyuan， Thank you for taking your precious time in sharing your comment with us.

We writing to express my sincere apologies for the experience you encountered during your stay with us. sorry that the experience was not up to your expectations especially in various area such as Services and Facilities, etc.
should your travel bring you back to Heyuan, We are would love for you to stay with us again and experience the true spirit of Doubletree by hilton Heyuan.
Invité
Chambre DoubleTree avec lits jumeaux
Séjour au juin 2022
Voyageur d'affaires
3 évaluation
5.0/5
Exceptionnel
Publiée le 2 juill. 2022
Leis .very good service
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for visiting Doubletree by Hilton Heyuan and sharing your delightful stay experience with us.Doubletree by Hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. Thank you once again for your support. We wish you a nice day.
Invité
Chambre DoubleTree avec lits jumeaux
Séjour au mai 2022
En famille
22 évaluation
5.0/5
Exceptionnel
Publiée le 25 juin 2022
good,nice hotel
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for visiting Doubletree by hilton Heyuan and sharing your delightful stay experience with us.Doubletree by hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. Thank you once again for your support. We wish you a nice day.
Cccccccolor
Chambre de luxe œuf de dinosaure amusant lit king size (lit double)
Séjour au nov. 2024
En famille
9 évaluation
5.0/5
Exceptionnel
Publiée le 1 janv. 2025
每次回河源都會住這家希爾頓 之前其實都沒有太發覺開了很久 這次住發現真的挺舊了 不過幸好服務態度 整體衛生什麼都非常好 位置也是很方便的 在JJ mall附近 這次訂了兒童主題房 小朋友超級喜歡 這個高低床很不錯耶 保護得很好 小朋友自己睡上鋪也不需要擔心 健身房的器械有點舊了 整體還是舒服的 下次回去還會住~
Traduire
6/16
Réponse de l'établissement: 尊敬的賓客您好，暖暖的逸林曲奇為您開啓暖心的入住體驗，歡迎您選擇下榻河源匯景希爾頓逸林酒店全新 “恐龍奇趣蛋” 沈浸式兒童主題房，客房設施齊全，所有房間浴室均設衝淋及浴缸，能夠很好地消除日間的疲勞。入住期間，您可以在開放式的全日制餐廳內享用元氣滿滿的自助早餐及主題豐富的自助晚餐。酒店康體設施包括健身房，乾蒸桑拿、室內恆溫泳池、戶外超大泳池等，讓你享受自由暢泳。目前酒店在對客房進行逐步的維修升級計劃，您的滿意是我們最大的鼓勵，期待您的下一次河源之旅看到我們的進步，祝您家庭生活愉快
Invité
Chambre lit king de luxe
Séjour au déc. 2024
En famille
14 évaluation
4.0/5
Très bien
Publiée le 27 janv. 2025
中規中矩吧。位置還可以，旁邊有個商圈、超市，吃飯購物都方便。衞生一般，用的地毯，陳年污垢難除，雖然可以理解，但是東一塊西一塊，確實噁心啊！最令人失望是早餐，臨近春節住兩個晚上，客人少，早餐也是沒什麼好吃。一堆盤子，都是蔬菜，冷盤，沒幾個肉，更別説什麼稍微高質量點的食物。難得牛肉丸也是純麪粉丸。小孩還收五十多，孩子衹吃了兩個麪包。哪來五星水平。
Traduire
Réponse de l'établissement: 尊敬的賓客您好，感謝您一如既往的支持與厚愛，感謝您反饋的服務細節訊息，我們將立即整改和改進，希望您未來可以繼續關注河源滙景希爾頓逸林酒店，並將以後入住時的更多感受與體驗告訴我們，熱忱期待您的下一次酒店之旅。