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Commentaires des voyageurs
4.7/5
Mémorable
2920 évaluation
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Évaluations vérifiées
Emplacement4.8
Commodités4.7
Service4.7
Propreté4.8
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Toutes les évaluations(2920)
Évaluations positives(2864)
Évaluations avec photos/ vidéo(443)
Personnel d'accueil amical(164)
Petit déjeuner délicieux(142)
Piscine remarquable(93)
Idéal pour les enfants(79)
Buffet délicieux(45)
Luxueux(20)
Équipements pour les enfants(18)
Piscine propre(14)
Évaluations négatives(52)
Invité
Chambre de luxe supérieure (lit queen size)
Séjour au mars 2025
En couple
3 évaluation
5.0/5
Exceptionnel
Publiée le 23 mars 2025
Our second stay at this hotel. Great location and clean room. We would like to thank Tiger at the Front Desk for his help and organizing the cake for us this time round 😃
Traduire
Réponse de l'établissement: Dear guests, thank you for choosing DoubleTree by Hilton Heyuan. We are glad to know that your visit is another satisfying stay. We are honored to receive your recognition of Tiger service at the Front Desk. All of our Hilton team members are passionate about providing excellent service. We look forward to serving you again in the future.
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E.C. Family
Chambre DoubleTree avec lits jumeaux
Séjour au août 2024
En famille
7 évaluation
5.0/5
Exceptionnel
Publiée le 31 août 2024
The hotel is simply amazing! It’s really 5 stars Hotel ⭐️⭐️⭐️⭐️⭐️ The managers Kelvin and Ivan are a very polite person. At the restaurant, David, May, the manager Leo, and all the staffs are impeccable. The room is clean, new, good smells, perfect cleaning in all the hotel. Our family are so happy with the treatment. Breakfast delicious and also dinner buffet with so fresh meat and all. We extended 2 days more just because of all the things and the people kindness that the Hotel can offer. We gonna be back in this Hotel for sure and indicate all our friends. Thank you all for everything and perfect treatment.
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Traduire
6/9
Réponse de l'établissement: Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful staying experience with us. We sincerely thank you for your appreciation of hotel environment, DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. We do look forward to your next visit to DoubleTree by Hilton Heyuan. Thank you once again for your support. with Best Regards.
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Invité
Chambre de luxe supérieure (lit queen size)
Séjour au mai 2024
En couple
14 évaluation
5.0/5
Exceptionnel
Publiée le 13 juin 2024
Nice concierge service , the room size is spacious , with a bath tub facing the spectacular city view. Will definitely come again
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for taking time to give us such detailed feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
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Utilisateur anonyme
Chambre DoubleTree avec lit King Size
Séjour au juill. 2024
Voyageur d'affaires
1 évaluation
5.0/5
Exceptionnel
Publiée le 19 juill. 2024
Kelvin introduced the hotel's facilities and time, which was very helpful to me. Lulu and Amy were also very lovely!
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for taking time to give us such detailed feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
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Lee Xiao long
Chambre DoubleTree avec lit King Size
Séjour au juill. 2024
En famille
15 évaluation
5.0/5
Exceptionnel
Publiée le 22 juill. 2024
Was perfect like always
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for taking time to give us feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
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Yudjej
Chambre DoubleTree avec lits jumeaux
Séjour au mai 2023
En famille
12 évaluation
4.7/5
Extraordinaire
Publiée le 29 mai 2023
there was smoking smell inside the room despite we rested a non-smoking room. the reception staff changed another room for us which was ok. room size was big and the hotel can maintain its standard. there are many eateries nearby. hotel guests get special discount (up to 50%) for body massage on the 1st floor and reception is on the 2nd floor.
overall happy stay.
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for visiting Doubletree by Hilton Heyuan and sharing your delightful stay experience with us. Doubletree by Hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. We do look forward to your next visit to Doubletree. Thank you once again for your support. With best regards.
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PIERRE PAUL THIERRY
Chambre DoubleTree avec lit King Size
Séjour au janv. 2023
En couple
30 évaluation
4.7/5
Extraordinaire
Publiée le 4 janv. 2023
Clean room. Very good breakfast. The bathroom amenities are a bit dated. Well located. Advice: prior to booking, ask the hotel whether the hot springs are open or not.
Traduire
Réponse de l'établissement: Dear guests, welcome to stay at Doubletree by Hilton heyuan Hotel and give it five stars' praise. The hotel has 427 spacious and comfortable rooms and suites with an area of 46-300 square meters and our "dream is always here ™” Sleep experience. Thank you for your recognition of the hotel and your satisfaction with the buffet breakfast. Your satisfaction is our greatest encouragement. After learning about the bathroom facilities you mentioned, we will strengthen the improvement and maintenance of the hotel's equipment and facilities. We hope that you can continue to pay attention to the Heyuan Huijing Hilton Doubletree Hotel in the future, and tell us more about your feelings and experiences when staying in the future. We sincerely look forward to your coming again!
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Invité
Chambre DoubleTree avec lit King Size
Séjour au mai 2024
En famille
1 évaluation
5.0/5
Exceptionnel
Publiée le 4 mai 2024
nice nice nice
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful stay experience with us.DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. If you have any questions or assistance during your stay, you can call "0" to contact our guest service center, with the team and immediate action has been done to improve the service details. Thank you once again for your support.We wish you a nice day
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Invité
Chambre lit king de luxe
Séjour au juill. 2024
En couple
1 évaluation
5.0/5
Exceptionnel
Publiée le 15 juill. 2024
very good
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for taking time to give us feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
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DorotaGZ
Chambre DoubleTree avec lit King Size
Séjour au août 2022
En couple
25 évaluation
4.5/5
Excellent
Publiée le 13 août 2022
Big room, great breakfast (served until 11 on the weekends), nice staff, relatively cheap spa. Pity that the outdoor swimming pool was only open from 4:30 pm
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful stay experience with us. We sincerely thank you for your appreciation of hotel environment and service. DoubleTree by Hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. Because of the high outdoor temperature and for the safety of our guests, the outdoor pool is open at 4:30. We do look forward to your next visit to Heyuan. Thank you once again for your support. With best regards.
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Invité
Chambre DoubleTree avec lit King Size
Séjour au janv. 2022
Seul
74 évaluation
5.0/5
Exceptionnel
Publiée le 24 avr. 2022
Chose the hotel because of the location, close to a park, the river and shopping centre and because of the facilities with excellent breakfast, swimming pool and hot spring.
Hot spring is expensive and became overpriced at the holiday. The pool then closed for the holiday too! Restaurant served great food but was only open at the weekend. Coffee bar in the lounge also overpriced and very slow service. They were very helpful in changing the room which was too hot and the air conditioning doesn't work in winter.
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Traduire
Réponse de l'établissement: Dear Guest, A warm greeting from Doubletree by hilton Heyuan, Thank you for taking your precious time in sharing your comment with us. We writing to express my sincere apologies for the experience you encountered during your stay with us. sorry that the experience was not up to your expectations especially in various area such as Services and Facilities, etc. should your travel bring you back to Heyuan, We are would love for you to stay with us again and experience the true spirit of Doubletree by hilton Heyuan.
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Invité
Chambre DoubleTree avec lits jumeaux
Séjour au juill. 2022
Voyageur d'affaires
3 évaluation
5.0/5
Exceptionnel
Publiée le 2 juill. 2022
Leis .very good service
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for visiting Doubletree by Hilton Heyuan and sharing your delightful stay experience with us.Doubletree by Hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. Thank you once again for your support. We wish you a nice day.
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Invité
Chambre DoubleTree avec lits jumeaux
Séjour au juin 2022
En famille
26 évaluation
5.0/5
Exceptionnel
Publiée le 25 juin 2022
good,nice hotel
Traduire
Réponse de l'établissement: Dear guest, Thank you very much for visiting Doubletree by hilton Heyuan and sharing your delightful stay experience with us.Doubletree by hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. Thank you once again for your support. We wish you a nice day.
Réponse de l'établissement: 尊敬的賓客,您好!非常榮幸您選擇下榻河源滙景希爾頓逸林酒店,感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人的滿意度推薦出去的。我們很高興能為您提供優質及多元化的服務,您的認可就是對我們工作的最高嘉獎。我們期待在未來的日子裏,能夠繼續為您提供更加優質的服務,讓您的每一次入住都成為一次難忘的旅程。祝您生活愉快!
Réponse de l'établissement: 尊敬的賓客,您好!感謝您選擇入住河源滙景希爾頓逸林酒店。感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人的滿意度推薦出去的。非常榮幸您記得我們團隊成員的名字,並對她們的工作不吝肯定,您的認可對於我們團隊是莫大的支持和鼓勵。我們也很高興獲得您對酒店環境、清潔力度及地理位置的認可。我們定不會辜負您的信任,未來將持續提升服務品質,期待您再次光臨,為您續寫更多美好入住篇章。