Casa Maya Holbox

Bad experience. We like to go to Holbox every year, but we will not return to this place. We got the same room as always, but now without TV, without towels, with terrible beds - you probably sleep better on the floor - and the same price. The room is not even cleaned from one day to the next, nor during the entire weekend we were there. The water in the shower is just a trickle and without hot water... and on top of that the bar next door plays music until 6 in the morning. If they were decent in this place, they would clarify that it is impossible to sleep or they would find a way to improve the experience. The last night we wanted to go sleep somewhere else and they told us that they did NOT give a refund, so we couldn't change hotels. If what you are looking for is to rest, you won't get it here.

I am so sorry to have to complete this post. The new bar next door is going to KILL this sweet, affordable place. We booked through *********** and did not check more recent reviews- our bad. The basics : This place is not the Hilton but it is not that bad. It’s clean, the bed is comfy and when there is water - the shower is good. There is a fridge in the main area to store anything you need to keep cold. They provide beach towels at the front desk. Unfortunately (and this is a guess) they turn the water off at seemingly random times a day. We got water in a few minutes when we made a fuss. Breakfast: Breakfast is free and served on the beach across the path. The coffee is instant so in my mind not worth drinking but you get a beautiful plate of fruit and a piece of toast with butter and jam . Such a nice place to sit and face the day. If they put a coffee maker in the room it would be a bonus. Location: Honestly it’s perfect. It’s on a nice ***** of the ever decreasing beach. If you stay at the Casa you can sit in the beach chairs across the street which is a MAJOR bonus as beach chairs run upwards of 800 pesos on the beach for the day. The drinks at the beach were gorgeous and tasty. We had burgers after a long night and were satisfied. The Problem: There is a new place next door called Trebol. They open at 11PM and close at 5:30 PM. They blast music all night. They absolutely ruined an otherwise beautiful stay for my sister and I. They suck.

We booked 3 cabanas for our family for 3 nights. In my opinion the rooms are sub standard. In 2 of the rooms there was no toilet seat, in another, the bathroom sink was barely attached to the wall. We had to continually ask for the hot water to be turned on. The entire place needs to be renovated and obviously there is no attention to keeping it up to standard. The worst part though was the nightclub right next door, there is no mention of this in their glossy photos or blurb about the place. There was loud music every night until 4am, it was impossible to sleep as none of the cabanas are sound proofed. If you are thinking of staying here - keep looking!

If you are looking for a place to stay and relax this is NOT the place for you. Their beach club is not free anymore, you have to consume to use their facilities, and the worst part is the night club next to the hotel, you can not sleep at night with the loud music that they play until 4.30 in the morning EVERY NIGHT. The street is full of noisy people and golf cars with loud music too. It used to be a cozy little gem on the beach, but not anymore. BE AWARE.

Very basic hotel with basic amenities. Questionable cleanliness standards. Good value for price point. Unfortunately, a nightclub just opened right next door to the hotel making it impossible to sleep (not exaggerating, the windows shake with how loud the music gets) the nights the nightclub opens as the music won't stop until 4a or so.

Siempre quedábamos aquí, sin embargo esta ocasión fue pésima! No pudimos dormir la primera noche porque a un lado hay un bar que pone la música a tope y a la administración tanto del hotel como del bar no le importa, nos contactamos con la señora Daniela que fue quien nos hizo la reservación y NUNCA fue para contestarnos, ni darnos opciones, el gerente dijo que si Daniela no nos contestaba pues entonces ya veía que opciones nos daban, nos querían cambiar a otras habitaciones que se escucharía igual el escándalo porque NO nos podían reembolsar. Te cobran la noche como si tuvieran su espacio al 100 y la verdad es que les falta MUCHO que mejorar!

Creo que hay que aclarar que holbox se puede calificar en general, el botel en sí es demasiado rústico, (reconozco que sábanas y toallas estaban impecables), pero mobiliario y demás bien básico. La atención no es de destacar, hubo un malentendido con el horario del desayuno y no lo pudimos tomar (nos reembolsaron el valor del mismo). La ubicación es muy cómoda frente a un bar de playa con el que tienen el arreglo de que los clientes del hotel pueden usarlo (reposeras, sombrillas, etc.) y consumir con descuentos. Holbox tiene una onda muy hippie que en algunos casos hace que haya un ambiente "relajado"......la playa con sargazo viejo y un olor insoportable......pero los atardeceres y el ambiente al anochecer es muy agradable, en fin, sentimientos encontrados.....

🚫FRAUDE. Es la peor experiencia que he tenido. 🛑Llegar a este hotel viejo, sucio, deteriorado y feo, las fotos del portal no son reales. En ese momento pedí cancelar mi reserva y me fui a otro hotel. Me aseguraron que no me harían el cargo. Y SI LO REALIZARON!!! Es la fecha que no me realizan el reembolso. Son un fraude y espero con esta publicación evitemos que más personas sean sorprendidas!! Espero poder cobrar los más de 10,000.00 pesos mexicanos que pague y no me quieren regresar.