Chez l'habitant à Phu Quoc

Great hotel! Cozy and stylish room with a view of the sea, sanset town and evening fireworks. Good choice of breakfasts (especially appreciated the European option!). Very helpful and friendly staff who are ready to help with all questions. I recommend everyone who comes to Phu Quoc and wants to visit sanset town to stay at this hotel💫

酒店是新開的，地理位置很好，就在纜車站廣場附近，房間就能看到煙火，酒店工作人員很友善，特別是一個紋身的小哥哥，他很喜歡我的兒子，每次見到都會擁抱他，我們要出去玩也會幫我們叫電瓶車，極力推薦這家酒店，性價比很高！

Замечательный вид с крыши, можно посмотреть салют вечером. Видно канатку, горы и море. В номере чисто, есть телек и чайник.

1. Missing amenity: NOT all rooms have washing machine inside, even though it is clearly stated that this is included in the room amenities. The host/reception staff did NOT specify this information before OR after check in. Even if the machine is there, the host/reception staff does not provide any token amount of laundry detergent. So remember to “Bring your own detergent” 2. Vague communications: Questions emailed to the host via Trip.com are not always answered by the host (ie either no response at all or very late reply). Trip.com was helpful in advising me to email directly to the host (**************************) when the host failed to respond to some of my emails. However, it seems like the host does not check it’s own email box so I never get any response from that mailbox 3. Tedious check in process: There isn’t any clear information about the exact location of their office. Check in information is given ONLY via Chatting apps (eg Zalo, Kakao, Line or Whatsapp) at exactly the check in time, 2 pm (rooms are highly unlikely to be ready before that). I went directly to their physical office for assistance. Their office (with blue signage “Rosie”) is shabby and dubious-looking and totally incongruous with the given “Luxury Hillside Apartment” name). You MUST have mobile data roaming at that point to receive the room access code. The security guards based at each building’s beautiful reception floor have nothing to do with the rooms managed by this tiny “Rosie” office 4. Minimal staff: Cleaning staff hired by this Rosie agency seems unable to cope with the large number of room cleaning prior to guests’ check in. In the end, I think the limited manpower could only manage very basic, superficial cleaning of rooms. Ants seem to have built a colony in hidden crevices in some of the units as there’re always some crawling around the kitchenette/clothes-hanging cabinet every now and then 5. It’s a 50/50 chance of whether you are assigned a fairly new and really nice apartment or a worn-out one with some broken down/missing fixtures. You just have to risk it, in return for a stunning view of the fireworks (in rooms facing the Kiss Bridge) 6. The agency staff are okay and they do try to help. Unfortunately, I find them somewhat inexperienced and their services and expertise are a mismatch for this fine category of apartments. The Rosie agency staff have a tendency to give routine, generic answers when dealing with feedback and complaints. They probably can do well in operating guest houses or backpackers’ lodge where expectations from guests are much lower

A family run lodging with staff, Binh, providing good services and recommendations, making arrangements for motor bike rentals and transfer to airport. He communicates well in English, which is a big plus in Phu Quoc. A very friendly young man. Location is near the airport and night market, with easy access to a number of restaurants and bars. My two-night stay in standard quadruple room provided a very pleasant experience and I will definitely return in my next visit to Phu Quoc.

Новый отель. Чистый. Отличные и абсолютно новые инверторный тихий кондиционер и ТВ LG. Сантехника работает хорошо, постельное белье чистое. С балкона открывается великолепный вид. Администратор предоожил мне посмотреть ежедневный салют с крыши отеля. Администратор очень добрый и внимательный к гостям. Рекомендую этот отель. Билеты на канатную дорогу и многое другое можно приобрести в отеле. Цена будет такая же как и через кассу на входе канатной дороги.

服務周到 熱情

Nous avons eu un peu de hip-cup la première nuit où le personnel avait accidentellement réservé notre chambre à l'hôtel à quelqu'un d'autre. Ils nous ont compensés et nous ont fourni une autre chambre (très petite, pas très spacieuse et un peu sale). Le lendemain, nous avons pu déplacer nos affaires dans la chambre que nous avons initialement réservée. La chambre était beaucoup plus spacieuse. Nous avons eu une vue sur la piscine. Les zones de piscine sont incroyablement magnifiques. Amoureuse de rester là. L'hôtel utilise des tissus incroyablement bon marché et du papier toilette qui se déchire quand il est utilisé. Nous n'avons pas eu d'eau chaude tout au long de notre séjour et à un moment où j'avais une douche où seuls des gouttes d'eau sortaient du tapis. Si vous n'êtes pas dérangé par les installations et que vous cherchez juste un endroit pour vous reposer la tête - alors ceci est un hôtel de budget décent.

老闆服務非常好，而且非常乾淨

位置不算很優秀，但是服務人員都很貼心也會講中文還有一個個人廚房，直接可以從窗外看到海很有渡假氛圍 The location is not very good, but the service staff are very considerate and can speak Chinese. There is also a personal kitchen. You can see the sea directly from the window. It has a holiday atmosphere.