Avis : Butterfly on Wellington, Central

Réponse de l'établissement: Thank you for taking the time to share your review with us. We are glad to hear that you found our hotel to be well-located and the staff to be welcoming. However, we apologize for any inconvenience caused by the small size and age of the room. We understand that hot water flowing alternately can be frustrating, and we will address this issue with our maintenance team to ensure a more consistent water supply. We also apologize for any shortcomings in cleanliness and soundproofing. Your feedback is valuable to us, and we will work on improving these areas to provide a better experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future with improvements made based on your feedback.RegardsCherrie NgHotel Manager

Réponse de l'établissement: Merci beaucoup de nous recommander! Nous sommes heureux de savoir que vous avez pleinement apprécié votre séjour. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous et nous apprécions grandement votre aimable compliment. Merci encore une fois et nous nous réjouissons de vous accueillir à nouveau dans le futur! Considérations, Cherrie Ng Front Office Manager

Réponse de l'établissement: Merci d'avoir partagé votre expérience ! Nous sommes heureux que vous soyez satisfait de l'espace et de la propreté de votre chambre, et nous sommes également heureux que vous appréciez notre service de réception attentionné. J'ai hâte de revenir ici la prochaine fois et de profiter de moments encore plus merveilleux ! Sincèrement, Wu Shaoqian Directeur de l'hôtel

Réponse de l'établissement: Thank you for your fantastic review! We're delighted to hear that you enjoyed our great location and found our staff helpful and friendly. Your kind words mean a lot to us, and we're thrilled to be your top pick for your stay. We look forward to welcoming you back soon!Best regards,Cherrie NgHotel Manager

Réponse de l'établissement: Thank you so much for your kind words! We're thrilled to hear that you loved your stay with us. It's great to know you appreciated our charming atmosphere and cleanliness. We're also glad you found our location convenient for exploring Central Market, IFC shopping mall, and the vibrant local scene. We hope to welcome you back soon for another enjoyable visit!RegardsCherrie NgHotel Manager

Réponse de l'établissement: Thank you so much for reviewing your recent stay with us.Your support is our great motivation and we are pleased that you are satisfied with the hotel location and our staff services. Thank you once again and we look forward to welcoming you back in the future!Yours sincerely,Cherrie NgHotel Manager

Réponse de l'établissement: Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at Butterfly on Wellington Hotel and found your room generous and well-appointed.It’s great to know that our helpful staff, 24/7 coffee availability, and our location contributed to your positive experience. We strive to offer exceptional value, and your feedback reassures us that we are on the right track.We look forward to welcoming you back for another memorable stay!Best regards,Cherrie NgHotel Manager

Réponse de l'établissement: 感谢您分享您的反馈！我们很高兴您对我们的工作人员表示赞赏，并且认为酒店适合短暂入住。关于家庭房和加床的事项，我们确实提供收费的加床服务，抱歉您未能收到该信息。下次入住时，欢迎您随时联系前台以获取更多帮助。期待您再次光临，祝您在未来的旅行中一切顺利！最誠摯的問候，此致 吳少茜酒店經理

Réponse de l'établissement: Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed our prime location and found our staff's service commendable. Your positive impression means a lot to us. We look forward to welcoming you back soon!RegardsCherrie NgHotel Manager

Réponse de l'établissement: Thank you for sharing your feedback! We’re glad to hear that you found our location convenient and that you had a comfortable night's rest.We appreciate your comments regarding the bathroom size and lighting, as we always strive to improve our guests' experiences. Your insights are invaluable to us.We hope to welcome you back soon for another enjoyable stay!Best regards,Cherrie NgHotel Manager

Réponse de l'établissement: Thank you for your thoughtful review! We're delighted to hear that you enjoyed our prime location near the MTR and the variety of nearby dining options.We'd like to share that we have transitioned from disposable amenities in guest rooms to a self-service amenity bar. This refreshing approach allows guests to choose from a mindful selection of essentials, promoting eco-conscious choices and reducing waste. It’s a small yet impactful step toward sustainability, and we appreciate your understanding as we implement these changes.We look forward to welcoming you back soon!Best regards,Cherrie NgHotel Manager

Réponse de l'établissement: Thank you for taking the time to share your thoughts about your recent stay with us. We are delighted to hear that you found our location ideal, especially for accessing the Central-Mid-Levels Escalator, the Airport Express train, and the subway.Our team strives to provide convenient and comfortable accommodations, and it’s wonderful to know that our location contributed to your experience. We hope to welcome you back in the future for another enjoyable stay.Best regards,Cherrie NgHotel Manager

Réponse de l'établissement: Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and found our hotel to be a great value in a central location.We appreciate your note about the staircases from the Airport Express. We understand that it can be a bit inconvenient for guests with large luggage, and we always recommend considering alternative transport options when traveling with heavy bags.Thank you again for your kind words. We hope to welcome you back soon!Best regards,Cherrie NgHotel Manager

Réponse de l'établissement: Thank you for your feedback. We’re glad to hear that you found your room comfortable. We apologize for the noise disturbance you experienced during your stay. Your comments are important to us, and we will investigate the source of the noise to ensure a more peaceful environment for our guests in the future.We hope to welcome you back for a quieter stay.Best regards,Cherrie NgHotel Manager