First off, we’ve been staying here for 18 years. We love the lagoons and it’s away from the hustle and bustle of Waikiki. We’re the “lay on the beach all day” type of family so this place is our favorite resort. Every room we’ve had through the years has been clean, wonderful views, except one time we had a parking lot view, which was fine since we’re at the beach most of the time. Cons: The pool chair hogs and check out time. They should really implement a system like other resorts. Most chairs are empty all day with a towel saving the spot and no one sitting there for hours. Our one time at the pool, we only got seats later in the afternoon at 3pm. Also check out time at 10am is way too early. Would be nice to check out at noon like other places. Now for the Pros, the resort and lagoons are beautiful. The water is warm, my teenagers like to snorkel at the end of the lagoon. We typically stay in a 1 or 2 bedroom villa, this past stay it was nice to see the Nai’a tower remodeled. Love the full kitchen and in room laundry/dryer. My daughter loves to participate in the daily resort activities - lei making, ti leaf bracelets and temporary tattoos. My son frequents the gym and it is 24 hours. Plus for the peloton bikes! Now for the staff. I love their aloha spirit, so warm and friendly. They are fantastic! I need to give a shout out to Melvin Ratto - Resort Ambassador. I met him in one of our past stays at the cabana hut. We came back another time, he remembered us as well. This past week, he personally came by our beach cabana to say hello! He really is the best, makes sure our stay is comfortable! Shannon at the bell desk is awesome, gave us some food recommendations which was nice. The cabana hut workers Kalai, Nathan, Jordan and Braedon, also super friendly, personable, great guys! Maintaining great attitudes for working in the heat all day. Our housekeeper Melban, very understanding for coming back at a later time to clean our room. Thanks to the staff for making our stay wonderful. We always have a great time staying here and hope to continue coming back.
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