Hôtels Thermaux à Inuyama

Very good hospitality we had a great time here . The room is very modern with good furnishings. The breakfast is excellent with unlimited food refills . Special thx to General Manager Asanum , he is a very responsible and professional manager.

Due to an error I made while booking, I mistakenly booked the hotel for 25/9 instead of the intended 26/9, and I was unaware of this mistake until i rushed into the lobby. When I arrived at the hotel, it was already dark, and the staff informed me that there was no reservation under my name and discovered that the booking was for the previous day. While I contacted Trip.com’s customer service, a senior hotel staff member who spoke Mandarin diligently followed up on my situation. She was very attentive, constantly reassuring me and stating that they had a room for me. I am very grateful for her support; however, the other two staff members on duty seemed a bit impatient. Even when I thanked them after the issue was resolved, they did not make any eye contact with me, which is very rare in Japan. I hope this was just an isolated incident. After successfully contacting Trip.com’s customer service, they said they would directly contact the hotel, and if the hotel cooperated, they could change the check-in date for free. Fortunately, the hotel manager unconditionally assisted in changing the check-in date, and I was able to check in smoothly that night. This incident also increased my impression and confidence in Trip.com. I specifically wrote this experience to express my gratitude to the Trip.com team!

La chambre familiale est large, l'hôtel est doté d'un style élégant et simple, une boîte de secondaire, riche en aliments, parfum complet, le serveur est gentil, chaleureux et élégant, l'environnement calme.

20時頃に伺わせて頂きました。お部屋の空きがあったのか広いお部屋を準備して下さり、ゆっくり過ごさせて頂きました。携帯の充電器を忘れてしまい受付で朝まで貸して頂いて本当に助かりました。駅にも近くてとても便利でまた利用させて頂きたいと思います。