Khao Tao Beach Lodge Old Siam

I have been a satisfied customer of booking com for many years however, on arrival at Khao Tao Beach Lodge, Old Siam, (Monday 9th October 2023) we were shocked that the accommodation was absolutely nothing like the photographs on the *********** website; there were no sheets (bed linen) on the beds; no doors on the bathrooms; the chairs, tables and sun beds were dirty and broken; and the restaurant was closed. Being a family with children we always book accommodation with breakfast and a restaurant. The children were hungry, after traveling for 4 hours, and on arrival we were told that there was no immediate access to food and drink for them. It was extremely embarrassing for us - having to make an excuse to leave the resort. Added to that we had to find somewhere else to stay. As my contract is with ***********, and not with the resort, I expected a full refund - for fraudulent advertising however, so far, I have received no confirmation that this will happen. I am appalled that I am now paying for suitable accommodation and, whilst on holiday, having to send *********** numerous emails to get customer satisfaction - for the lies that were fed us - regarding Khao Tao Lodge. Being told that I can write a review about the resort, which incidentally is refusing to refund my money, is highly insulting; surely it is *********** responsibility to write an accurate description of the accommodation which they advertise? I feel that I have been lied to and also robbed.

Fabulous location on an almost deserted, pristine beach. The Lodge is rustic, and the room with the big balcony should have been a great place to relax. However, the thumping music all day spoiled my enjoyment of the balcony during the afternoons when it was too hot on the beach, which is a shame. I persevered though, as the view is really amazing. The German-run place has a restaurant that specialises in German food and draws fellow countrymen from miles around, which is no surprise as the food is excellent. I would definitely recommend eating here. However staying he is another matter....if you don't mind music all day, TV blaring from the resto until 2 am, despite the place closing at 10 pm, or the owners sitting drinking and smoking with their friends until the early hours of the morning, and being off-hand when you ask them to keep it down at 2.30 am you might be ok. This is not a place to relax and I left after the 3rd night as I was so sleep-deprived!. On arrival I was told they don't clean the rooms daily, okay, disappointing at that price point but what can you do? I was also told the next morning at 9.30 am that there was no breakfast available so accepted a plate of fruit which was lovely. For two days the resto was shut, although the owners were there from 9 am with the TV blaring, no breakfast was available. They were still there drinking beer with friends at 2 am in the closed restaurant. I had a leak in the bathroom, water all over the floor from a leaking sink. On arrival, I let the owners know, and I was told that the resto was too busy and I'd have to wait. It was never fixed. I really felt that the resto is their priority and they don't care about the rooms or the guests. When I advised I was leaving a day early, I was told 'no problem'. I left a review on the platform I reserved the room on, and the untruths in the response from the owner were actually a bit nasty. My acceptance that the room is not cleaned is not the same as 'declining' the offer of the room being cleaned. There was no offer; they said they didn't clean them! Accepting a plate of fruit for breakfast when there is nothing else available isn't the same as 'not wanting to wait 10 minutes'. The sink not being fixed was apparently my fault for not leaving the key, although I was told that they were too busy to fix it. According to the owner, I couldn't have heard the music all day as I left after breakfast and came back late in the evening. What breakfast? I was there from 2 - 6 every afternoon, hoping to catch up on sleep lost during the night! I was back from dinner by 9 or 10 every evening. I think there is some delusion or denial with criticism Really disappointing attitude.