OM Hotels

Гарно

Where do I start…. Worst hotel ever!!! We booked this through ***********, note when booking that hotel only operates 14:00-16:00 check in which is complete load of crap given it’s 5 minutes from the airport, why would anyone stay there if not for early/late flight?! We arrived at 2:45 am (flight was late and queue at the airport was mad) just to find out that they have given away our room and so we ended up homeless in Ibiza at 3 am in pouring rain!! Receptionist didn’t speak a word of English nor invited us in or offered us a drink but left us standing in the rain while both of us, me and my partner were trying to call hotels and find an alternative! Receptionist didn’t even offered to help. We ended up in the other side of island, paid €600 just to sleep in for couple hours and €30 taxi there (and back again next day as we had to collect rental car from the airport) and OM Hotel refused to take any responsibility for causing us the stress and wasting so much money on some crap room, they didn’t even get back to me when I sent them an email with the complaint and not have responded when I’ve asked for compensation, they did wave no show fee (ha ha can you imagine?!). This is not a hotel and certainly not a hotel customer service, scammers if anything as I bet intention was to give the room away and then charge us no show fee but unfortunately for them we did show up! I don’t think I’ve ever experienced anything more traumatic than this, ruined our holiday and left bad taste in our mouths for the rest of vacation!

Nice and clean hotel, and all employees were friendly and helpful. Easy access to the airport. I’m definitely going back. We stayed only for one night. We are two grown people and this is a hotel to stay if you want to explore Ibiza. It’s a calm atmosphere

Had the best time even i went there only for a couple days. Big shout out to andy and landy the best guys helped me with everything. The rooms were okay same with the breakfast. Overall definitely coming back!!

Incredible loud music when arriving, although the terrace was completely empty. The pool area was very dirty, it was not being cleaned or used for a long time. My room was so dirty and smelly that I decided to leave immediately the next day in the morning (see pics). I had booked and paid for 4 nights. After seeing my pictures the reception employee understood that I was leaving, mentioning that the manager was going to contact me with a solution. Now almost one month and 5 written emails later, nobody offered any compensation. It really feels like a scam so be aware before booking your stay in this hotel.