Very disappointed with the cleaner and reception service. Our first day we went to the pool and the cleaner made up our room, we were ironically talking about how nice it was there as we got to try the breakfast on the 1st day, to then go upstairs 2 hours later (3rd floor on main block) to find my makeup bag was open and 4 out of 8 mini perfumes on the side were missing. The cleaner was two rooms down so I asked if she had thrown the perfumes in the bin by accident, she pretended to not speak any English and that she had no idea. When I went back and asked again about my makeup that was gone she said ‘no baby not me’ so I spoke to reception who told me it wasn’t them we must’ve left the door open- not possible you have to slam the doors to shut them. I said you can check your cameras in the corridors I know that’s not true, they were rude and refused. Horrendous start to the holiday to think you need to even put your makeup in the safe! We left do not disturb on the rest of the trip and swapped our towels etc ourselves. The walls are thin you can hear everything in the room next to you, out of all the places we have stayed in Ibiza this has been the worst. Some pros however - David the pool bar man was very lovely and attentive Good location in Bossa
Traduire