Avis : Legend Hotel Lagos Airport, Curio Collection by Hilton

Réponse de l'établissement: Dear Rouxgael, Thank you for letting us know how much you enjoyed your stay with us and you found a real haven of rest with us. We look forward to having you with us again in the near future. Kind Regards, Legend Hotel Lagos Airport, Curio Collection by Hilton

Réponse de l'établissement: Dear Ms. Tenisha King, Thank you for sharing your feedback regarding your stay with us. We genuinely appreciate the time you took to highlight your concerns, as guest input is invaluable in our continuous effort to deliver exceptional service. While we regret any inconvenience experienced during your stay, we would like to assure you that we investigated each of the points you raised thoroughly. Below are clarifications and updates regarding the concerns mentioned: • Security Protocol at Main Entrance: The safety and security of our guests are our utmost priority. As part of our commitment to ensure a secure environment, our team follows a detailed protocol, which includes checking cars entering the premises. We regret if this caused any misunderstanding during your stay and assure you that it is designed with the best interests of our guests in mind. • Bill Feedback: We sincerely apologize for any inconvenience caused regarding the billing issue you’ve highlighted. After a thorough Audit, we have confirmed that there has been only one charge applied, as indicated by our records and the proof provided. Please note that our finance team conducts daily audits of all transactions to ensure accuracy and alignment. Additionally, our POS machine records, and bank statement confirm the same. We would like to assure you that it is against our standards to conclude daily operations without reconciling all transactions accurately. • Room Access Concern: Our team responded to address the room access issue as soon as you brought it to our attention during your stay, two key cards were provided, and we always give more based-on guest request. Following your key experience, we conducted a review of our key card system and confirmed that it is functioning perfectly. However, it is worth noting that magnetic keys may sometimes lose efficiency when placed near to mobile phones. • Meal-Related Feedback: We truly value your feedback. having carefully investigated, we would like to say that our soups are always made fresh on request, as you mentioned this was your first time trying Nigerian cuisine so unfamiliar flavors might have shaped your perception of the dish. Additionally, no dietary restrictions or allergies were mentioned during your order, which helps us ensure a safe and tailored dining experience. It’s also important to note that part of the soup was taken away rather than consumed fresh in the restaurant, meaning we cannot verify how it was stored or handled afterwards. We’re deeply sorry for any discomfort and remain committed to maintaining the highest food safety standards. • Luggage Assistance: we sincerely appreciate your feedback and would like to assure you that our team strives to provide prompt and efficient service. According to our camera records, your luggage was delivered to your room within five minutes of your check-in, which aligns with our brand standards for timely assistance. • Tips: Kindly be advised that tipping is entirely at th

Réponse de l'établissement: Dear NicoSmile47, Thank you for sharing your experience with us. We're glad to hear that our location was convenient for your business needs and that you enjoyed the musical entertainment during Sunday lunch. It's also great to know that our soundproofing provided you with a quiet and comfortable stay, despite the nearby flight activity. We appreciate your constructive feedback about the access roads and the absence of a bidet in the bathroom. Your comments are valuable as they help us identify areas for improvement. We'll certainly take them into consideration as we continue to enhance our guests' experience. We hope to welcome you back soon and provide an even better stay. Kind Regards, Legend Hotel Lagos Airport, Curio Collection by Hilton

Réponse de l'établissement: Dear Edwinao290, Thank you so much for your wonderful review and for being such a loyal guest! We’re truly honored to be your home away from home whenever you visit Lagos. It brings us great joy to hear that our amazing and friendly staff made your stay so memorable, especially for you and your children. Your kind words about our service, cleanliness, and affordability mean the world to us. We’re thrilled to know that after five visits, we’ve consistently met your expectations and provided a brilliant experience each time. We can’t wait to welcome you and your family back for another stay. If there’s anything we can do to make your next visit even more special, please don’t hesitate to let us know. Kind Regards,  Legend Hotel Lagos Airport, Curio Collection by Hilton

Réponse de l'établissement: Dear Boyea280, Thank you for choosing to celebrate your anniversary staycation with us. We’re delighted to hear that you had a great experience and that you enjoyed our excellent rooms, the rich variety at our buffet breakfast, and the convenience of our 24-hour room service.  It’s also wonderful to know that you appreciated the smooth check-in and check-out process, as well as the professionalism and courtesy of our team member. The runway view with private jets is indeed a unique feature, and we’re thrilled that it added to your stay.  We look forward to welcoming you back for more special moments in the future. Please don’t hesitate to reach out if we can make your next visit even more exceptional.   Kind Regards,  Legend Hotel Lagos Airport, Curio Collection by Hilton

Réponse de l'établissement: Dear 761rabihm, Thank you so much for your wonderful review and for recommending us! We’re thrilled to hear you enjoyed the food and the attentive service. Josephine and our team strive to go above and beyond to make each guest’s experience memorable, and it’s fantastic to know she made such a positive impression. We’ll be sure to pass along your kind words to both her and the chef. We look forward to welcoming you back for another exceptional visit soon! Kind Regards,  Legend Hotel Lagos Airport, Curio Collection by Hilton

Réponse de l'établissement: Dear 496oth, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your experience at De Bull Restaurant and that our team made a lasting impression on you. It’s great to know that Chimaobi’s attentiveness and positive attitude added to your experience, and Onyekachi’s warm welcome stood out as well. We’re incredibly proud of our staff and will be sure to pass along your kind words to them. We look forward to welcoming you back to De Bull Restaurant soon! Kind Regards,  Legend Hotel Lagos Airport, Curio Collection by Hilton

Réponse de l'établissement: Dear Gabieamanda, Thank you so much for your kind words and for choosing to stay with us on numerous occasions! We’re thrilled to hear that our staff, especially Ali at the pool bar and Damien, made your stay so memorable. It’s always our goal to create wonderful experiences for our guests, and we’re delighted that they were able to help make your colleague's birthday special. We look forward to welcoming you back soon! Kind Regards,  Legend Hotel Lagos Airport, Curio Collection by Hilton