Woodlands Lodge Ilford

We had a beautiful experience. Friendly staff and beautiful place to be.

Very terrible, I was moved to another hotel then to another, I just left and went to book another hotel. Won’t recommend to anyone. Service was terrible

Car broke down so was not able to get to the hotel. Wasn’t able to get a refund for my booking. Useless! Would not recommend staying here and staff are rude over the telephone.

Similar to a few reviews on this website and trip advisor. On arrival I was ambushed with a holding deposit fee which wasn't advertised anywhere on Trip.com's app. On asking why this is required, the receptionist repeated "Every hotel does this" - which clearly isn't true if so many people are commenting on it. When asking if it's possible to just cancel and have the booking refund, the colleague essentially gloated saying "We already have the money, there's no cancellations on this booking." So now I have to go through PayPal to escalate this. What makes this more frustrating is that it was midnight, and they were perfectly comfortable sending me out the door and couldn't at least come to some compromise. It's a little disheartening, and I'm just glad I wasn't a family or a solo traveller who wasn't familiar with the area. Do better please.

De accomodatie was redelijk om te zien maar was niet een heel smakelijk hostel om lang in te verblijven. Voor het geld was het echt wel gewoon te doen.

Don’t pay the £50 deposit just a scam for more money go and stay somewhere else for that price. It disappears off your statements so when you ask for it back they ask for a screen shot of statements but doesn’t show so they don’t Refund you. Take ages to reply as well

Should’ve have seen the red flag when the lady at reception prioritised being on the phone, rather than attending to two waiting customers. Once I finally had her attention, her attitude stank, and I won’t even start on her monotone voice. And now I know that voice was only good for lying about the “refundable after check out” deposit. They hold on to your deposit for dear life, and takes weeks after badgering them to get it back, if you’re lucky from the sounds of other reviews, who weren’t so lucky. Anyways, once you survive the turmoil of the reception lady, you now have to face the dingy state of what they call a room. Anyone who values their human rights would feel violated at the state of rooms provided. Old worn out beds, with pillows that may as well be cardboards. You could feel the springs of the mattresses attacking your ribcage. Outdated wallpaper and carpet. Mixture of damp and Smokey smell, which I couldn’t even get rid off after spraying. Hazardous steps all throughout the corridors and lead up to your bedroom. Rooms were cold and damp, had to sleep with jumpers on. One of the worst nights of my life, honestly.

Stayed here on 16th of August as a last min booking. Got charged £150 deposit, was told deposit is on hold and will be released after checking out. A week after the booking I realized the deposit was not back in my account and was actually debited instead of put on hold. I have since called the hotel 8 times and sent in emails. I always get told the same thing over the phone that they have reported issue to accounts and refund will be in my account in 14 days. I am still waiting for this refund and it has been over 3 months now. Definitely don't recommend this hotel. I would however recommend Cranbrook hotel which is around the corner from this place and they actually hold your deposit and not debit it.

I am writing to express my profound disappoin**ent and dissatisfaction with my recent stay at your hotel. Despite my anticipation for a comfortable and enjoyable experience, I encountered numerous issues that significantly detracted from my stay. Firstly, upon booking through *******, I was not informed about the £100 pre-authorization charge. This lack of transparency regarding additional charges is unacceptable and resulted in an unexpected financial burden. Because the information about the pre authorization has been sent via email after confirming the booking only. Furthermore, despite assurances of non-smoking rooms, I was appalled to find evidence of smoking within the hotel premises. Upon entering my designated room, I was greeted with a strong smell of smoke, and even witnessed another guest leaving their room with a cigarette in hand. This blatant disregard for the non-smoking policy not only compromises the comfort of non-smoking guests but also raises concerns about the enforcement of hotel policies. Additionally, the condition of the room itself was far below acceptable standards. The presence of a vape in the room, dim lighting, and the lack of functional plug points for charging devices were just a few of the many inconveniences encountered. Moreover, the absence of basic amenities such as mirrors, hangers, and a working heater further exacerbated the discomfort of my stay. Despite bringing these issues to the attention of your staff, their negligent response and failure to address the problems only added to my frustration.The window of the room can't be closed properly since there was no handle it's very cold inside the room. No privacy in the room can't close the curtains properly. What kind of rooms your selling to the customers? Furthermore, the poor quality of the WiFi and the unavailability of the 24-hour help desk, as advertised during the booking process, further compounded the challenges faced during my stay. This was informed to the front desk staff Abdullah several times after check-in around 05 PM and no action will be taken. The night porter came to the room at 11.30 PM and he was trying to fix the Heater but, unfortunately not. In light of these numerous grievances, I strongly urge you to take immediate action to rectify these issues and prevent similar experiences for future guests. Additionally, I request a full refund of the pre-authorization charge and compensation for the inconvenience and disappoin**ent caused. I trust that you will address these concerns promptly and effectively, and I look forward to receiving a satisfactory resolution to this matter. Also we have video evidence to prove all our complaints