TownePlace Suites Indianapolis Park 100

The room was comfortable and spacious. All the employees I interacted with were cheery and helpful. One brought coffee to our table without being asked! The staff cant help it but the location is not the nicest so I am rating this lower than the hotel itself should be rated.

Would not honor the reservation because my husband made it under his name and at the last minute I had to go instead of him. We were in Indy for a soccer tournament. My 11-year-old son and I finally got to the hotel at about 9pm and the front desk basically said sorry we can't let you stay here because the reservation is under your husband's name and not yours.....then I said ok rebook it under my name and use the free reward gift certificate that it was booked under and she said she couldn't do that. WHY? Never gave me a real reason, said it was because of corporate. So the hotel staff and "corporate" would rather my son and I sleep in our car than accommodate us. The front desk could have cared less about us. I had my license with the same last name on the reservation, a credit card with my name and husband's name, and called my husband to have him talk to her and she was like sorry. I called a hotel down the street and they were able to accommodate us. Plus the place reeked of ****. Thank God we ended up not staying here because the place was nasty with lots of shady people hanging out in the parking lot, and the service was TRASH!! This place is a dump. MARRIOTT DO BETTER!!!!!

Very nice and clean. We got a good night's sleep. The kitchen was convenient and came with everything you need. There is an outdoor pool for guests to use. Located right off the highway. Highly recommended

Unfortunately, this hotel was a disappoin**ent.  There were many unacceptable issues and I àm disappointed it is on Marriott,s list. Here are some of my concerns: 1. Hotel location and clientele.  I could not tell if some of the people standing around the were paying customers or transients or illegals. 2. Our room had an overwhelming odor like carpet shampoo....it really needs to be rinsed....made me cough during the night. 3.  The shower curtain was worn and had tares in it.  The towels were small and thin.  The bathtub had been repaired and the patches were visable and the bath sink had the a noticeable crack. 4. I just did not feel safe and  really feel your property was not up to Marriott standards.  Sorry!

The front staff was ver helpful and with a smile. Room was clean and breakfast was good. Downside was furniture was dated and not very comfortable. Location of the tv was poor as well. The hallway did have a musty odor. A mixed bag of really good or poor- no middle ground.

The front desk staff and management are not accommodating. They didn’t want to add my bonvoy number to my reservation. They didn’t want to assist me and my family with the desired room request. They kept coming up with different stories as of why they couldn’t provide the request. They make it hard for a guest to enjoy their stay. They do not provide Marriott expected customer service nor do they meet the Marriott mission/vision. They lost revenue due to their poor customer service.

I had a late check in at around midnight. At most hotels, when you check in that late, you receive lackluster service at best. NOT here!! Angela and Tiffany not only greeted me with a smile, but with a literal “happy dance.” They thanked me for my brand loyalty, which is uncommon nowadays, and gave me a few welcome gifts. Including Evian water. These two ladies were so welcoming and kind, it really brightened my night. The room is clean and comfy. Exactly what I needed. Highly recommend this hotel. Just for context, I travel 150+ nights a year.

The hotel layout is the typical original Townplace suite design. The staff are friendly and great. A nice touch is that this hotel offers cupcakes upon check-in. My criticism of the property is that the hallway had a musty odor (building 2) and the room had an even more obnoxious odor that smelled like pet urine. The property desperately needs a renovation as it appears tired and worn. The rates at this hotel are typically lower than other Marriott properties in Indianapolis but sometimes you get what you pay for. Not sure we would stay here again until the hotel is updated. Location is decent as the hotel is convenient to I-465 and I-65. There is a Starbucks down the street and Eagle Creek park is a great place for walking, hiking and running.

I arrived very late at night and was greeted by Angela A. She offered me a bottle of water and a cupcake which really calmed me down after a long and stressful commute. She was very informative and share with me some local shopping and dining options that I could visit during my stay. The rooms were nice and the experience there was awesome overall. Thanks for such a great experience.