Hotel Villa Durrueli Resort & Spa

Tutto ottimo accogliente albergo personale gentilissimo

The location was absolutely perfect, situated in a central area that was incredibly walkable, with shops, restaurants, and attractions right at our doorstep.The highlight of our mornings was the delicious breakfast, expertly managed by Sara. She ensured we started our days right with a variety of tasty options and a warm smile. The front desk attendants were equally exceptional, going above and beyond to assist us with arranging taxis, making reservations at local restaurants, and even providing helpful tips for exploring the island. The rooms were beautifully appointed, offering a comfortable retreat after a day of sightseeing. They were impeccably clean and well-maintained, with thoughtful touches that made us feel truly at ease. We also enjoyed an unforgettable meal at the rooftop restaurant. The pasta was simply the best, thanks to the talented chef's skills. Our waiter was incredibly friendly, adding to the delightful experience." Overall, this hotel felt like a great home away from home. The combination of attentive staff, excellent service, and lovely accommodations made our stay in Ischia unforgettable. I can't wait to return!

This hotel is not a 4 star, not sure how it was evaluated that way. While the location is good (though odd that it seems to be in a neighborhood with houses), the breakfast is good and the pool area looks cute (while dated), that is where the positives end. As to the cons, the service is the worst I have ever experienced for a supposed 4 star. When I checked in, they had no one to take our bags to the room (as they only had one person working ) The key to our room didn’t work so I had to go down repeatedly and a staff member needed to give me a physical key as it wouldn’t work for her. After dinner an older man that works there was extremely rude and unprofessional saying the key worked for him and rolling his eyes. They don’t have AC and couldn’t lower below 24 degrees Celsius. We were forced to open the balcony for air and flies/mosquitos got in. The room is tiny and dated (while the balcony is large and about 1/3 the size of the room), the hotel facilities are in desperate need of updating and for the price, it is terrible value. I only stay in 5 star or 4 star hotels and compared to (for example) Hotel La Floridiana in Capri which is a 4 star with phenomenal service and modern facilities, this was a big disappointment

Wall are thin, floors are tile, noises carries well in this hotel. After midnight my wife wakes me and says screams are coming from our TV, she cannot sleep. She's correct. I am still half asleep but to solve the noises I turned the TV on, then turned it off but no luck, we continue to hear the occasional scream from our TV. If I call the front desk they will likely move us to a different room which means repacking, dressing, and moving. Instead I decide to unplug the TV which means lifting it from the wall brackets to access the plug. There were also 2 telephone or computer jacks to unplug. I did and set the TV on the counter. The screams continue. I called the front desk who said it was probably the TV next door and they would call and ask them to lower the volume. Problem solved ? Next morning I advise the desk of my action and ask that one of their staff re-install the TV as I don't want to drop it. I see our next door guests at breakfast and apologize to them for calling the desk on them. They were very nice explaining they were watching "Vlad the Impaler" and that vampire movies have a lot of screams. When we return from breakfast I was accosted by the manager who said I had "crushed" the TV and it would cost me 150 Euros. "Crushed" is obviously not the proper word but his English was better than my Italian, so "crushed" remained his word. No appeal, and no reasoning with this man. Three hours later we return to our room, the same TV is back up and working fine. I see from other negative reviews that if you get too good a deal on your room, which we did, the hotel may try to make it up with some fabricated charge or add on. I also see that the manager will respond with some snarky comments to justify his actions. Be forewarned.