Punta Blanca Beach House

Terrific location, fantastic service, even better than in pictures!

For 4 whole days I did not have running water. From the beginning I stated this was an issue, and the response was that they were working on it. The front desk clerk Alan stated he would get me moved but did nothing and every day I asked he said one more day. The room was a bungalow but smelled like an outhouse with no running water. Finally when I was moved the property made me sign a waiver stating I would relinquish all rights that they had no liability because they were putting me in an “upgrade”. There was no upgrade other than running water. This is not an upgrade this is an amenity i paid for and not delivered on. I did ask for my money back and would have rather just moved hotels completely but the front desk manager refused to give a refund and said he could not do that and the only thing I could do was forfeit everything I had already paid and dispute with booking directly. Then I was double charged upon check out for a restaurant bill that was tacked on to my room as room service also. Had to argue and pull receipts live before a refund was given. Went back and forth with the manager for over 45 min. Horrible experience all around. For the price of this hotel you are far better off staying at a large resort. Would never recommend anyone staying here.

Ok, so this place is a little off the beaten path, (1 mile down a bumpy, dusty, dirty, goat trail of a road to be exact), but so worth the effort to get there! Fernando and his staff have crafted a beautiful, eco conscious, peaceful oasis on the beach here. Stunning beach views, great accomadations with private plunge pools for each room and excellent food make for a great retreat. Very tastefully appointed and modern renovations! We fell in love with this place and are already planning our return!

By far our best vacation destination! My husband and I stayed in the ocean front, roof top pool Quintana Roo suite from Feb 1-15 2024. So much great feedback to give. First the staff were INCREDIBLE!! Kind and so eager to please. A special shout out to Ruben, Mauricio, David, Alfonso, Isela, Kenny, Hortencia, Hector, Abraham, Enrique and the cleaning staff for treating us like royalty. The food was fresh and the all inclusive breakfast was very tasry and filling. The food seemed to get better and better over the two weeks. The lunch menu has many options. Drinks were way too easy! The beach and ocean was majestic and provided hours of fun. Didn't have any issues with mosquitoes due to a constant breeze. The room had all the amenities and the bed was large and comfy. In the evening we walked a mile down to the kite surfing community for a drink and sunset. Needed mosquitoe spray for this walk. We wanted a relaxing vacation and this definitely met every desire. We will be back next year!! Thank-you again to all the staff! We miss you already! Kim and James from Canada