Évaluations de Hilton Mall of Istanbul

Réponse de l'établissement: Dear Valued Guest;We would like to thank you for your recent stay at Hilton Mall of Istanbul. We do much appreciate, taking your time to express valuable feedback concerning your stay, as it is instrumental in helping us identify the areas in which we can potentially improve.Our main priority as Hilton family is to service our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us, will be taken into consideration to make sure that our guests receive excellent service at all times. We are genuinely pleased to receive your evaluation which reveals that you have been generally satisfied with our services and facilities. On behalf of the entire Hilton Mall of Istanbul team, We thank you for your positive feedback. It was our pleasure to have you stayed with us.We would like to thank you once again for selecting our hotel in Istanbul and I hope to have the pleasure of welcoming you to Hilton Mall of Istanbul in the nearest future. Kind Regards, IPEK IZMIRLI FRONT OFFICE MANAGER

Réponse de l'établissement: Cher invité estimé ; Nous tenons à vous remercier pour votre récent séjour au Hilton Mall d'Istanbul. Nous vous remercions d'avoir pris le temps d'exprimer de précieux commentaires concernant votre visite, car ils nous aident à identifier les domaines dans lesquels nous pouvons potentiellement nous améliorer. Je suis désolé d'apprendre que nous n'avons pas pu répondre à vos attentes cette fois. Notre principale priorité en tant que famille Hilton est de servir nos clients impeccablement pendant leur séjour dans notre hôtel. Les informations précieuses que vous avez aimablement partagées avec nous seront prises en considération pour garantir que nos clients reçoivent un excellent service à tout moment. Vos commentaires ont été soigneusement examinés et nos chefs de service ont été informés de ces problèmes afin d'améliorer la satisfaction globale des clients. Afin de fournir un service et une hospitalité de qualité supérieure à nos clients en toutes circonstances, nous prendrons attentivement en considération votre avis. Je tiens à vous remercier encore une fois d'avoir choisi notre hôtel à Istanbul et j'espère avoir le plaisir de vous accueillir au Hilton Mall of Istanbul dans un avenir proche. Cordialement, Ipek Izmirli chef de réception

Réponse de l'établissement: Dear Valued Guest;We would like to thank you for your recent stay at Hilton Mall of Istanbul. We appreciate you taking the time to express valuable feedback regarding your visit, as it is instrumental in helping us identify the areas in which we can potentially improve. I am sorry to hear that we could not meet your expectation this time. Our main priority as Hilton family is to serve our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us will be taken into consideration to make sure that our guests receive excellent service at all times. Your feedback has been carefully reviewed and our Department Heads have been informed on these issues to improve the overall guest satisfaction. In order to provide superior service and hospitality for our guests under all circumstances, we will be taking your review into careful consideration. I would like to thank you once again for selecting our hotel in Istanbul and I hope to have the pleasure of welcoming you to Hilton Mall of Istanbul in the nearest future. Kind Regards, Ipek IzmirliFront Office Manager