Best Home Suites Sultanahmet Aparts

The pictures is different from reality! Very bad conditions and no money back! The manager block me to not call him for my money. Booking also has no refund my money. NOT RECOMANDE . AVOIDE THIS PROPERTY !!!

First of all the picture is nothing like that advertised! That is the hotel at the end of the street, so the picture means nothing. Complete disaster - owners need to go on a customer-awareness course. Have never experience such dogged, unhelpful attitude Liked · There is very little to like about this property. Just imagine a Middle Ages slum. The best thing about the property was that it had a lift. Disliked · The owners are money- grabbing low-lifes! We arrived the following day due to conditions beyond our control - only to see that our reservation, paid in full for 5 days for 2 rooms had been cancelled because we were late arriving! We paid again for another booking for 4 days. The owners refused to refund us. Under UK law such cancellation would be considered a breach of contract. Despite a request from our agency to make a refund the owners still refused. Anyway, the property is on a steep hill in a dingy alleyway. the room was very small and there was dust on many surfaces - especially the hairdrier. A lot of fitments were broken such as the mirror shelf in the bathroom where just two brackets stuck out of the wall. There were cigarette burns in the sheets. There is no periodic cleaning or emptying of rubbish bin - we had to make a special request. The tv did not connect to any channel and despite promising to fix it, the owners failed to attend to the problem. The manager said they would make a refund when we arrived but failed to do so subsequently. In their feedback they said that they lose money and we damage the property if we cancel - but we didnt cancel -they did! We just arrived late. What kind of upside-down ******* logic is that? They should look at their reviews and realise that an ignorant and unhelpful attitude costs them $$$$s! Also on the other site it appears there are a lot of fake reviews giving the property 10/10...but then you see the real reviews which are actually between 1 and 6. This property would never achieve a 10, sorry to say.

Отель с ужасными условиями, все старое-дряхлое!!! Отель явно очень давно используется без какого-либо ремонта. С чистотой проблемы, белье-полотенца - все не первой свежести. Под окном стройка. Ресепшена нет. Хозяева обманули, так как фото вообще не соответсвует действительности. Не советую отель даже для одной ночи.

Отель-катастрофа!хотели жить 10дней,забронировали,дали аванс-ибо поверили booking и отелю,что фото проверены!а там и близко не соответствует тому,что на фото.хозяин сего отеля мошенник и врун,на букинг отправил сообщение что мы не приехали,тем самым списал у нас деньги.а смысл нам оплачивать если мы не едем...и фото откуда у нас взялось вместе с видео...мы же не приехали!ворвались наверно и сняли...не езжайте туда это днище