Residence Inn Jacksonville Airport

This place is a no. Generally, this chain is very good. I'm not sure how they have let things fall to this point at this property. The young lady who handled check-in was great. Everything else was not good. Two of the three switches at the entry to the room did nothing. There was a broken piece of a plug laying on a counter. Not sure what that was for. The room was so damp that the carpet was literally moist and black mold or mildew grows across the ceiling. Management knows the place is in need of a paint job, because someone did some "touch-ups" here and there with paint that did not match the original coat. One of the lights next to the bed did not work. I plugged into the other outlet on the same plate and it lit up, but you have to wonder what's happening in that box. There was only one remote for two TVs. See the photos of the dead bugs on the bathroom floor. Yeah, we stayed. The room was non-refundable, and I didn't see the bugs until the morning when I moved the shower curtain. Grabbed a couple of muffins and a banana, unwilling to try the cooked food, only to discover mold on one of the muffins. (Wrapped, pre-packaged). A fitting parting gift from an over-priced, badly neglected hotel. You've been warned.

First, the pros. The front desk clerk was very friendly and efficient. She apologized when I asked why the parking area was pitch black-no lights-and explained that someone hit a power pole, knocking out all lighting to the parking lot. Evidently it’s a city issue and not a hotel issue, but it didn’t make a solo woman traveler feel very safe. Cons: I can’t believe that anyone would consider this room appropriate for occupancy. There is actually duct tape across part of the tub. The faucet isn’t dripping; it’s running lightly ( hot water). The tub is GREEN and GRAY( I believe at one point in its life, it was white). The floor in the “closet “ area seems to have been re-configured… but not finished. If I didn’t have an early AM flight (which, by the way, was the reason I chose to stay here the last night of my business trip) I would have gone back down and asked for another room. This room isn’t fit to be a Motel 6, and certainly not a Marriott property.

I would love to give this property 5 stars. Really, I would. I am staying here for an extended period of time while renovations are being completed on my house. The property itself is well maintained. All the amenities are great EXCEPT for the internet connection. Right now, there is no internet access in my room. We are going on THREE DAYS. This happened last week, too, and the internet access was unavailable for almost 48 hours. Twice. In a week. I need internet access in order to work. The hardest part is that since the internet works in the lobby - where I am writing this review- the hotel staff just doesn't care that I have no access in my room. They shrug their shoulders and look at me with a blank stare and tell me either 1) that there is nothing that they can do about no internet access in my room or, 2) that "they are waiting for a call back from the internet provider " THREE DAYS

First room not clean garbage from previous party left under sink pizza donut boxes. Asked to switch rooms then while in our room 9 pm received threatening note under our door to leave in 2 hours or we would die! Police were notified by us . Hotel front desk blamed kids for making a prank. NEVER STAY AT THIS HOTEL! Police arrived after we left and called us to file report. Several rooms got threatening note.

I have stopped at this Residence Inn twice in the past week. Front desk was very friendly. My first room was a total surprise - it still had an oven with the stove top. I was overjoyed. I truly miss those days of ovens in every room. On my second stay, I didn't have an oven, but I did have an ever so comfortable bed. Both rooms were clean and well supplied. I didn't find any bugs. Breakfast opened promptly and was very tasty. The weekend lady who makes the grits does an outstanding job. Best grits ever. The Front Desk now has a smaller cart for taking out luggage that is much easier to maneuver along with the large cart. The only obvious wear and tear I saw in the public areas was where some of the carpet could used some re-stretching.

I work for a consulting company where we regularly travel for work and stay exclusively at Marriott Hotels. The service I received at this one stood out! Lauren at the front desk was the most friendly and helpful person in service I have spoken to in a long time!

We stayed at this hotel from September 8-10th. The hotel is a nice facility, but needs much maintenance. The hallways have nice lights, but many have wide assortments of bugs in them. Upon arriving in our room we placed several items in the refrigerator, only to find out it was turned off. On our first visit to the bathroom, we noticed several "splatters" which had not been cleaned (see UV photos). One of the shelves by the sink had a washcloth nicely arranged on it, but was off the wall and simply sitting on the counter. Later that evening, when my wife went to take a bath, we found the bathtub plug was broken and would not plug. Afterward, when pulling out the sofabed, we found it too was broken, causing it to slope downward. Also, there was no blanket for the sofabed. The front desk promised to bring one up within five minutes, but it never arrived. On the bright side, the morning breakfast was nicely done. However, many items were missing serving utensils which encouraged guests to serve themselves with their own utensils. It may seem like I am just complaining, but this is what we experienced for two days. Even later that day in the fitness room, the sanitizing wipes we pulled out of the large container on the wall, were dry and crusty. They provide 24-hour coffee in the lobby. However, when I went to get some in the afternoon it was cold. When I asked at the desk, I was told, "It is filled with fresh coffee in the morning and used to stay warm all day. Other people have said the same thing! Maybe we need new containers." I think this violates food safety regulations where I am from! Usually after staying in a Marriott, I recieve a satisfaction survey. After this stay, I did not and it is now apparent why. It appears they have enough negative feedback for now. After this amazing experience, I called and spoke with the General Manager, Andrew Staude. He was friendly and professional and even promised a generous concession for our inconvenience. Sadly, over three weeks later, the concession has never been processed and Andrew refuses to take or return my telephone calls.

We stopped at the Jacksonville airport Residence Inn on our 3 day drive from Boston to southern Florida. Robin Rankin and her team at the hotel were a very, very nice surprise on the way! They were very friendly and they put on a very fun and delicious Halloween party for the guests! We will be back

If there is anyone looking to stay here for and extended period of time via work travel, military, business please take this review into consideration. I wish I could rate the staff separately from this because they weren’t the problem. They were fantastic! Nevertheless, I was booked to stay here for a few months so I was excited for the home away from home stay via kitchen, comfortable bed, cleanliness. Well…. Unfortunately for me, within 5 days I had to check out due to roaches. 💔 I was extremely disappointed. I traveled so long and so far and all I wanted was to be comfortable and not ambushed by roaches. I wish I got some pics but I was so caught off guard and I was rushing to head out for work. I went into the kitchen to to grab my breakfast and I opened the cabinet under the sink where they keep the pots and there I saw roaches running around and into the pot. I really couldn’t believe it. I told the lady at the front desk before I left out and she said she’d have the maintenance guy spray under there. When I came back later in the afternoon after work, I inquired about the kitchen being sprayed and the man at the front desk was not aware of the incident or maintenance going in there to spray. I’m not sure where the communication got messed up but I assumed nothing was done about it. Actually some of the staff did not seem too surprised or unfazed rather as if they been knew the hotel is infested with roaches and it isn’t the first time there’s been complaints lol. when I realized that they may not have sprayed the room while I was gone, I packed my stuff and checked out same evening. I had to find somewhere else to go last min which was extremely stressful for me. Furthermore, I give this hotel 2.5 stars only because of how sweet and lovely the staff is and how convenient the location is. You are literally surrounded by EVERYTHING. I feel like this hotel is more ideal for short stays rather than long stays. Suggestion: putting a light behind the building where the parking lot extends around from the back door of the hotel, might be a really nice and safe idea. It’s extremely dark / pitch black back there. I’ve noticed that mainly truck drivers trucks park back there but guest typically park along the sides and front where it’s more lit.