Extended Stay America Suites - Jacksonville - Baymeadows

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All the Staff, Customer service and (Team Lead Seteria Winggard) are outstanding the people who work at the front desk are very friendly and more than accommodating in a timely manner. They come to work ready to assist and improve. Thats all you can ask for. Thanks

Hotels, please remember that the right staff makes a world of difference. I can overlook quite a few problems with a hotel if the staff are friendly and welcoming. I don't usually write reviews, but this was by far the worst experience I've ever had at any hotel. It was just one person behind the desk, but it only takes one person sometimes to ruin a whole stay. The guy that checked me in around 6pm on Aug 28 was super nice and helpful. I wish I could remember his name to acknowledge his great attitude. Unfortunately, the lady working behind the desk four days later on Aug 31 in the afternoon was the rudest hotel staff member I've ever spoken with. Her name tag said something like Rochelle. We took our towels down to the front desk to ask for new ones. One of the towels was dirty from where I had cleaned up some water that had spilt on the floor. The lady at the front desk said, very rudely, that the towel is stained and that we would have to pay for it. We were all a little surprised by this as we've never been told by a hotel staff member anywhere that we would have to pay for a dirty towel. And how she knew it was "stained" and not just dirty, I have no Idea. Not to mention that whatever "stained" the towel came from their floor, not the spilt water. And the tone she used was so rude. I think no one should be spoken to like that. But especially not guests at your hotel. I imagine that Extended Stay expects it's staff to meet a certain standard of courtesy and hospitality when conversing with their guests. Whatever that standard is, she was not meeting it. Anyway, I said ok, we'll pay for it. Then she said that the hotel doesn't just buy one towel at the hotel. They buy them in a pack. So we would have to pay for a pack of towels. Fifty dollars for one dirty towel. She started saying that we could try to wash it ourselves and see if it cleans up. Otherwise, we would have to pay fifty dollars. I tossed the towel on the desk and said just bill me whatever you have to. Then she said that I threw the towel at her and that she was going to check me out of the hotel right now. As she started checking us out, she said she was going to put a DNR on me. I guess that means something like "Do Not Receive" for guest that are so bad that they don't want any of their hotels to take them. I figured whatever. At this point, I wasn't planning to stay at another extended Stay anyway. So, we went up to our room and packed our stuff and took it to the car. As I walked by the desk taking stuff to the car, she yelled "Are you ready to pay, sir!" Then she said she recognized me and that I had been kicked out of another Extended stay once before. Since I've never stayed at an Extended Stay before and never been kicked out of a hotel before, I said I think you've got the wrong person and kept walking to my car. I came back to the desk and she began to tell me that I had been kicked out before and showed me a little "DNR" note on her little Ipad thing. I said I'v

Customer service was outstanding the people who work at the front desk are very friendly and more than accommodating. Even when we came back from work at 5:00 in the morning if there was anything we needed they were there for us I would definitely stay there again.

The hotel and staff was everything I would most definitely be staying here again I recommend this hotel to anyone that would need somewhere to stay thank you for the services at the place and everything was wonderful

Be careful of this place, they will cancel your reservation less than 24 hours before your arrival AFTER sending you a confirmation. Thankfully we were able to book at another location, of course to the tune of $400 higher than our original price. Thanks a lot guys!!

I’m living here with my little family, so far it’s been a month. I love the staff, especially Marley, she is so friendly and helpful with everything I need. All the staff members at the front desk are awesome, Even the housekeeping make you feel at home. The cost isn’t too bad especially if you’re staying long term. I’d recommend this hotel any day!

The woman at the front desk was very friendly. But that's where the good review ends. The reception area was dark and dirty. It looked like they hadn't cleaned the reception area for days. Walking down the hall was the same.... I'm not against pot, but when the sign says "This is a Non-Smoking Hotel" I guess it doesn't mean pot. As we entered the room, it was dark, and everything was out of date. I couldn't really tell if the room was actually clean. The 2-burner stove and the kitchen so outdated. I requested another room because of the pot smell, but the other room was just as bad. The woman at the front desk was very gracious to refund our money when we decided to go someplace else. We just couldn't see ourselves being too comfortable here for 12 days.