Tianfu International Hotel Complex

Positive - Overall a very nice hotel with spacious/luxurious rooms and ideal location if you are in transit or need to be close to the airport - Breakfast was amazing (11/10) - There is a nice (bit more western) cafe (open until 21:00 I think) and a supermarket - The facilities such as the swimming pool (make sure to check opening hours!) and the fitness are a big bonus! Very nice and tidy. Negative - Difficult communication with hotel people. 1) They did not find my booking and acted like they did not know trip.com (?!) even though in the hotel room itself there was an advertisment on trip.com (lol). 2) They also told me that swimming was not included in my reservation and I had to pay extra. I had to reach out to trip.com and luckily everything got sorted because it should have been included… Shout out to the customer service of trip.com who resolved this matter quicky and professionally 3) I got a smoking room even though I reserved a non smoking. But honestly at this point and due to high difficulty of communication you have to choose your battles. (I think the issues summed up were due to the fact that they did not find my reservation…) 4) When I wanted to ask where the swimming pool was (since no english speaking people you did not really get information on these things - you have to figure it out yourself), some people were cutting the line and even when I just let it be and waited patiently another person just moved me aside. Hotel people did nothing but honestly this was the least issue of all. 5) at the end of my trip they were probably were so fed up with this foreigner (aka me) that they were not friendly at the check out. - Very bad wifi (you maybe can check your emails or use basic apps but the network is weak protected).

The environment is good, the surrounding facilities are perfect, the room is clean, the front desk sister Wang Hongli service attitude is warm and patient

Good good good good good