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Avis vérifiés
Emplacement9.7
Commodités9.5
Service9.6
Propreté9.6
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Toutes les évaluations(4566)
Évaluations positives(4531)
Évaluations avec photos/ vidéo(1460)
Chic(1151)
Personnel d'accueil amical(433)
Petit déjeuner délicieux(429)
Vue sur le jardin(419)
À proximité de la zone touristique(342)
Design de qualité(302)
Équipements pour les enfants(62)
Piscine remarquable(41)
Évaluations négatives(35)
Elaine510
Liu Yi Family Room
Séjour au sept. 2024
En famille
2 évaluation
9.5/10
Extraordinaire
Publiée le 2 nov. 2024
Location was perfect. Inside scenic area
Next to entrance. Free entry after 5pm. Room was great! Breakfast buffet spread could be better. Not much varieties. Check in process abit slow due to only one worker at reception. Overall great stay! Would def come Back again!
Traduire
Réponse de l'établissement: Dear guest, hello! Thank you for sharing your stay experience amidst your busy schedule. Your satisfaction is our greatest encouragement! Looking forward to your next visit! Wishing you a happy and healthy life!
Invité
Elegant Queen Room
Séjour au mars 2025
En famille
2 évaluation
10/10
Exceptionnel
Publiée le 7 avr. 2025
We stayed 1 night. The hotel is very quiet, nice and clean, the staff is very kind. We will come back.
It’s easy to reach, few meters from North entrance and 5mn walk from main canal and one of the pier to do the cruise tour
Traduire
Réponse de l'établissement: It's our honor to serve you, and we look forward to meeting again in the near future!
Jamie00
Chambre de sélection, avec vue sur la cour (lit queen size)
Séjour au fév. 2024
En couple
6 évaluation
10/10
Exceptionnel
Publiée le 17 mars 2024
The initial courtyard room was not satisfactory as it was noisy. However, upon feedback, Ms Cai was proactive in quickly moving us to another room that was nice. Reception by the two ladies was friendly. Service by Ms Cai was especially warm. She also helped with my luggage after checkout and accompanied us to our car at Xitang’s gate. The bed was very comfortable. The hotel is located in a convenient and accessible location, just slightly away (a short walk) from the main thoroughfare so it was peaceful. We will not hesitate to stay here again :)
Traduire
Réponse de l'établissement: It is our honor to serve you, and we look forward to your next visit in Xitang!
Cclooklook
Elegant Queen Room
Séjour au fév. 2024
En couple
6 évaluation
8.5/10
Très bien
Publiée le 17 mars 2024
The room is nice, location is good. The only issues is not tourists friendly. As there no phone in the room. Hence if u are international tourist may face issues to get the reception and connecting to their wifi is horrible.
As said no issues for rooms, location and service staff. Just that not tourists friendly where you bring elderly pax and no phone to connect with ppl in other room and wifi connection also and issues.
Traduire
Réponse de l'établissement: We are very sorry that we were unable to reach your check-in experience. Due to the rule, the WiFi in the room needs to be verified and logged in with a domestic mobile phone number. We have contacted Telecom Xin Company to communicate and resolve the needs of international guests! Thank you for your insightful evaluation. Welcome back!
Invité
Elegant Queen Room
Séjour au mai 2024
Seul
1 évaluation
9.5/10
Extraordinaire
Publiée le 1 juill. 2024
Very nice hotel... well located, inside the walls of the histroic water town, but in a quiet part, away from the hustle of the crowded streets.
Room was clean and easily large enough.. with good lighting and private toilet/shower, and daily room service. The buffet breakfast, included in the room price was very good.
I speak no mandarin; so I had to communicate with the reception/front desk staff using translate on phones.
The front desk staff were wonderful... cheerful, helpful. They went to great lenghts to explain to me how to obtain and buis ticket to Shanghai, where to catch the bus and so on... also the same staff were extremely helpful with day to day questions.
The only strange or negative thing is that when shown the room, it looks wonderful as it includes a small private verandah with table and chair. However, there is a fixed wire screen preventing the inhabitant from accessing the room's verandah... kind of strange and certainly a negative
Traduire
Réponse de l'établissement: Dear guests, hello! Thank you for your support and recognition of Xitang Guangnian Hotel. Welcome to visit again. Wishing you good health and a happy family!There are screen doors in the room to prevent mosquitoes and insects from entering the room. To exit the balcony, you need to manually open the screen doors!
adirkze
Elegant Queen Room
Séjour au mai 2024
En couple
5 évaluation
10/10
Exceptionnel
Publiée le 21 juin 2024
This was such a beautiful hotel! Located inside the ancient town (about 1 min walk from the north gate), with stunning grounds and room. We also had a private balcony with a comfortable swing seat! Breakfast was delicious (Chinese style obviously) and all the staff were extremely accommodating. Would highly recommend this place and want to return again!
Traduire
Réponse de l'établissement: Dear guests, hello! Thank you for your support and recognition of Xitang Guangnian Hotel. Welcome to visit again. Wishing you good health and a happy family!
Rijesh
Elegant Queen Room
Séjour au mars 2025
En famille
11 évaluation
10/10
Exceptionnel
Publiée le 13 avr. 2025
The staff are well helpful
Traduire
Réponse de l'établissement: 親愛的賓客,您好!感謝您於百忙之中分享入住體驗,您的滿意就是對我們最大的鼓勵!期待您的再次光臨!祝您生活愉快,安康!
Utilisateur anonyme
Elegant Queen Room
Séjour au fév. 2024
Voyageur d'affaires
30 évaluation
10/10
Exceptionnel
Publiée le 17 mars 2024
Beautiful traditional style hotel. Its massive. Room was nice and comfortable, good size and had a big balcony as well. Its In the xitang town so very easy to walk around the ancient town. Highly recommend it.
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Réponse de l'établissement: Thank you for your insightful evaluation and enthusiastic recommendation! Wishing you all the best and welcoming you back!
chengann tan
Elegant Queen Room
Séjour au déc. 2023
En couple
10 évaluation
10/10
Exceptionnel
Publiée le 23 janv. 2024
Best hotel at Xitang scenic area. Modern and beautiful. Better than the photos. Nice breakfast too. Very friendly service staff
Traduire
Réponse de l'établissement: 親愛的賓客,您好!感謝您對西塘光年酒店的支持與認可!期待您的再次光臨!祝您2024年吉祥如意,平安喜樂!
Xinsuisuoyuandezuozuo
Chambre de sélection familiale, avec vue sur la cour
Séjour au mars 2023
Voyage entre amis
8 évaluation
8.0/10
Très bien
Publiée le 16 juin 2023
环境:OK
服务:nice
设施:well
卫生:clean
Traduire
Réponse de l'établissement: 親愛的賓客,您好!感謝您選擇入住西塘光年酒店,顧客的滿意就是對我們工作的最大認可,我們一定會再接再厲服務好每一位顧客。期待您的下次光臨,如果您對我們酒店的工作還算滿意,記得下次給五分鼓勵哦!祝您生活愉快,萬事如意!