I had the MOST amazing stay at Protea Hotel Fire & Ice! Johannesburg Melrose Arch. It felt like my home away from home and all of the staff felt like family. I had the smoothest check-in EVER thanks to Londiwe. She was SO welcoming, made me feel very appreciated as a Marriott Bonvoy member, and assured me she would be available for me throughout my stay. The room was beautifully appointed. I dined at the hotel restaurant my first night and received amazing service from Etwart and Busi. After 15 hours on a flight from the US and navigating customs, it was great to be greeted by beautiful smiles and warm energy at the hotel restaurant. the next day, I arrived at the breakfast area. Breakfast was phenomenal. I have a dairy-allergy. There were lots of fresh options available and the restaurant staff was more than willing to answer my questions regarding my dietary needs. I truly appreciated this. Each morning as I attended breakfast again, the team welcomed me with a bright smile, had my Americano ready, and continued to be attentive. The staff continued to make my stay feel easy and comfortable. One of the masterminds behind my AMAZING stay was Karabo. Karabo was always available to answer questions. He was very attentive and made me feel very welcomed. My checkout experience was a breeze thanks to Phemelo and Ntombi. I would also like to acknowledge Thamie, Abigail, And Gcina. There are really too many people to name. I have stayed at Marriott hotels all over the world and this experience was TOP-TIER all around! Being a solo traveler so far from home can feel intimidating. But staying at a hotel like this with such an excellent team, made a great trip PERFECT. On the last day, many of the staff came to wish me farewell and extend their wishes for safe travel. I am truly blessed. I have stayed at other hotels in Johannesburg before, but from here on out, I will ONLY be staying at the Protea Fire & Ice!!
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