I was traveling on I 5 and made a reservation for that night. I was unfamiliar with the area, so I called their reservation number, they had no idea where the hotel was except the street address, no idea what exit to take or what after hours check-in procedure was. I arrived at the hotel around 11:15. The only number I had was the New York number, so after 15 minutes of him trying to reach the hotel, he offer to give me the actual number for the hotel, no answer for me either. He then offered to give me a reservation at their hotel down the highway, which I refused, luckily. The OYO there had the same lock the doors up and provide no service of any type after 11PM. It was obvious to me that OYO was just looking for another cancellation fee. The corporate office has no idea about anything in the field. The property was scary and not very well lit, with huge potholes in the parking lot. I will never book there again and would advise others to avoid them also,
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