Chrispy Waterpark Resort - All Inclusive

I was a hotel guest during the May 11 incident. I confirm the version of events described by the hotel management. I saw the behavior of the mother of a 2-year-old child, her pretentious brawling. Lack of interest in what her child is doing at the moment. The child was running around the place where the adults were having fun. After the animator (Matt) asked the parent to take the child away because he might get hurt, the woman started an argument. Which forced a break in the fun. The opinion about the quality of food and service at the hotel is distorted due to the incident. The lifeguards were in the water park, one at the top of the slide, the other at the bottom, and they communicated with each other via walkie-talkies (as well as the other hotel staff). The food was warm and well-cooked (is it tasty? - a matter of taste), fresh pizza, pancakes made in front of guests, chicken and other meat also baked in front of guests. Fresh cakes and salads with vegetables and fruits. I did not experience any digestive problems throughout my stay. The rooms and toilets are clean, cleaned every day, bed linen and towels are changed. The animator, Matt, is very nice and friendly, and most importantly, very involved in organizing various activities throughout the day (painting children's faces, stretching, darts, Zumba and many others).

We took our granddaughter for a week!!! Everything was amazing😊 food, swimming pool, waterpark and cleaning of the rooms👍 Matt who ran the entertainment side off things (every part off the entertainment lol) would definitely recommend this to bring young children under 12

I booked this hotel with my family, 3 adults 2 children ages 4 and 2. My son has autism and is 2 years old. The supposed ‘child entertainer’ Matt Turna said he was going to kill my child because he wasn’t dancing along with the rest of the children who were quite clearly older and more understanding. He wasn’t misbehaving, just running around having fun as any child should on holiday. I spoke to who I believe was a manager named Elena we resolved this issue with a conversation and Matt stated that it was a misunderstanding. Moving on from that the entertainment continued, my child then got onto the stage with other children who were also on the stage dancing. Matt then got onto the microphone, pointed out my child and said show is cancelled because of this boy. Child entertainers should know how to entertain a child and especially a child with special needs. The next day we was by the pool a woman approached us and told us we have 30 minutes to be out of the hotel. With 2 children? almost impossible. Anyway moving on from that, the food was awful probably the worst I’ve ever had in an all inclusive. I understand it’s never going to be amazing as it’s all inclusive but almost everything was inedible, my sister who is pregnant ate an uncooked chicken wing which is extremely dangerous. Chicken never cooked properly, the kids buffet consisted of cold chips with flies all over them, fish fingers and freezing cold hard pasta. The all day snack bar was decent still the food was cold or never any there and the pizza always stale. The drinks are disgusting, soft drinks tasted like chemicals. The kids couldn’t even drink the juice refused to drink anything from the hotel as it was to sour for them. They don’t quench your thirst have 5 cups of juice and your mouth feels worse than it did before you drank it The staff are extremely rude and unhelpful and as I went to ask for the manager a second time I was told I’m not allowed to speak with them. They was laughing and didn’t really care they just turned their backs and walked off even though they could see my child was distressed about the situation. I have never had such a bad experience at any hotel I’ve been to in any country. It’s supposed to be a child friendly hotel but nothing friendly about it. So with saying that, I do not recommend this hotel to anybody with children, no lifeguard at the pool just at the top of one of the slides. People are meant to go down the slides one at a time for obvious health and safety reasons. This wasn’t the case here, kids were diving down the big slides one after another and all landing on top of eachother at the bottom. The lifeguard can’t even see the bottom of the slides apart from one of them. Ants absolutely everywhere!! Toilet didn’t flush By far the worst experience I’ve ever had at any hotel I’ve been to. Disgusting to say the least.

In the middle of know where. Food was bad, only 1 bar. Half the facilities were not open like spa and a la carte restaurant. The flush in our toilet did not work and the sink was blocked. Over priced for what it is. The nearby beach was dirty and not appropriate for sunbathing..black sand and next to a landfill site.