Babylon Rotana Hotel

Avis : Babylon Rotana Hotel

Babylon Rotana Hotel

Karada Street, Karadah, Baghdad, 99999, IraqVoir le détail de l'hôtel
Babylon Rotana Hotel
Babylon Rotana HotelBabylon Rotana HotelBabylon Rotana Hotel
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Avis des voyageurs

7.8/10
Bien
46 évaluation
Avis vérifiés
Emplacement7.9
Commodités7.8
Service7.8
Propreté7.9
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Toutes les évaluations(46)
Évaluations positives(37)
Évaluations avec photos/ vidéo(11)
Évaluations négatives(9)
Invité
Chambre (lit king size)
Séjour au sept. 2024
Affaires
7 évaluation
10/10
Exceptionnel
Publiée le 26 oct. 2024
Même si la salle est un peu petite, elle est assez calme et sûre.
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Simple and Easy
Chambre Lits Jumeaux
Séjour au mars 2023
Affaires
1 évaluation
8.5/10
Très bien
Publiée le 6 avr. 2023
L'établissement était très bien, le buffet était super.. Mais Mais . Mais.. Le responsable de la réception et le personnel de la réception sont sournois (il y a une offre qui dit que le dîner coûte 22 $. Après l'avoir eu, ils nous ont facturé près de 40 $ par personne. J'ai des photos de l'offre et de la facture. De toute façon, ils doivent être désolés pour ça...
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Invité
Chambre (lit king size)
Séjour au déc. 2023
Seul
34 évaluation
10/10
Exceptionnel
Publiée le 6 janv. 2024
Bon rapport qualité/prix.
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Shangyi
Chambre (lit king size)
Séjour au août 2022
Affaires
7 évaluation
10/10
Exceptionnel
Publiée le 1 nov. 2022
巴格達裏最豪華的酒店,沒有之一
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Invité
Séjour au fév. 2023
Affaires
2.0/10
Publiée le 15 mars 2023
Voyageur fréquent, je décondeille cet hotel qi malheureisement bénéficient encore d une situation de quasi monopole et qui en abuse. L hotel est très vieillisant aussi bien en terme d aspect que d état.le peersonnel est peu professionel, ne fait preuve d aucune empathie viire fait preuve d une forme d aarogance/ suffisance. En quelques mots: - attention à votre réservation. L hotel pratique le surbooking. Vous n êtes pas sûr d avoir une chambre. Cela m est arrivé en 2022 et cela s est reproduit ceþe année pour des collègues. - chambrre: Clim et TV HS - petit déjeuner très bas de gamme ....
Réponse de l'établissement: Dear Bruno, Thank you for taking the time to provide your feedback. I’m so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We are looking into the issue and hope to resolve it promptly. Please do not allow this isolated incident to stop you from giving us another chance and we are confident that your next experience will be a memorable one. Sincerely yours, Ghassan Dalal General Manager
GrandTour59567575946
Séjour au juill. 2025
Affaires
10/10
Exceptionnel
Publiée le 17 août 2025
Babylon Rotana Baghdad offers a truly memorable experience, largely thanks to the exceptional service. A particular highlight was the outstanding assistance provided by Mr. Qutaiba at the front desk. His professionalism, attentiveness, and willingness to go the extra mile made our stay seamless and enjoyable. He is a true asset to the hotel and exemplifies the high standards of hospitality at the Babylon Rotana.
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Réponse de l'établissement: Dear Mr. Adam, Thank you for your generous and thoughtful feedback. We’re truly delighted to hear that your experience at Babylon Rotana Baghdad was memorable, and that our service made a lasting impression. Your special mention of Mr. Qutaiba is deeply appreciated — his professionalism and dedication to guest satisfaction truly embody the spirit of our hospitality. We will proudly share your kind words with him and the team. It’s always rewarding to know that our efforts contribute to a seamless and enjoyable stay. We look forward to welcoming you back soon for another exceptional experience. Best Regards, Ghassan Dalal Country General Manager - Iraq & Turkey
binitbatouta
Séjour au juin 2025
Entre amis
10/10
Exceptionnel
Publiée le 20 juill. 2025
A lovely hotel and a lovely experience! Then design is definitely worth seeing and you get to see vintage cars- it has a bit of everything, the restaurants are top notch and a relaxing environment! The salon staff and the spa staff are friendly and welcoming! A repeat! A secured location
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Réponse de l'établissement: Dear valued guest Thank you so much for your wonderful feedback! We're thrilled to hear that you had a lovely experience and enjoyed our hotel's design, vintage cars, and top-notch restaurants. It's great to know that you found our environment relaxing and our salon and spa staff friendly and welcoming. We appreciate your kind words and look forward to welcoming you back for another delightful stay. Your security and comfort are our top priorities! See you again soon! Ghassan Dalal Country General Manager - Iraq & Turkey
OnAir08818105273
Séjour au déc. 2024
Affaires
4.0/10
Publiée le 28 janv. 2025
The Babylon Hotel from the outside looks luxurious and has a spacious garden and restaurants, but the rooms have many issues, such as: - The carpet is very old and its color is awful. - The room had an unpleasant odor. - The air conditioner is very hot, so I had to open the window to circulate the air, but the noise from outside is terrible. - Near the desk, there is no power outlet and no chair.- The TV is small old model with low-quality resolution. - The refrigerator is empty! no mini bar!!! I found an old cake only. - The quality of the room cleaning service is poor. - Both the pillows and the bed linens are old. Conclusion: This hotel is suitable for hosting events or having meals only, but not the best choice for staying especially its expensive price. However, the staff are very good
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Réponse de l'établissement: Dear valued guest, I would like to take this opportunity to thank you for sharing your constructive feedback and bringing to our attention the recent incident you have experienced at our hotel; I was most concerned and disappointed to learn about the dissatisfaction you experienced at our hotel. Regarding room condition, we are glad to inform you that we started our hotel renovation in Dec 2024 which we are confident that will meet your expectations in your future visits to Baghdad Looking forward to welcoming you back at Babylon Rotana Hotel in the near future Sincerely yours, Ghassan Dalal General Manager
Noel T
Séjour au juin 2025
Affaires
10/10
Exceptionnel
Publiée le 17 juill. 2025
I am a regular guest at Babylon Rotana. The front desk staff is very welcoming especially Miss Diana Ghezawy who has done an exceptional performance with her professionalism, warm smile and swift action. Also, Kutayba, Hussein and Abbas did a good job all under the supervision of Miss Diana Ghezawy. The food & beverage staff has done a good job. The wide variety of food, quality and taste is to be stressed on!!! The Spa experience was unforgettable thanks to Mr. Fady Dalal whose attitude was positively unparalleled.
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Réponse de l'établissement: Dear valued guest, Thank you so much for your continued loyalty to Babylon Rotana! We're thrilled to hear that our front desk team, especially Miss Diana Ghezawy, made such a positive impression with their professionalism, warm smiles, and swift actions. It's wonderful to know that Kutayba, Hussein, and Abbas also contributed to your pleasant experience under Miss Diana's supervision. We're delighted that you enjoyed the wide variety, quality, and taste of our food and beverages. Your kind words about our Spa and Mr. Fady Dalal's exceptional service are greatly appreciated. We look forward to welcoming you back for another unforgettable stay! Best Regards Ghassan Dalal Country General Manager - Iraq & Turkey
Invité
Séjour au juin 2025
Autre
2.0/10
Publiée le 13 juill. 2025
Lobby is great but rooms are max a 2 star hotel Furniture is mostly broken and no working TV Internet is lousy On top of that, never expect reward points regardless of how many stays Very disappointing
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Réponse de l'établissement: Dear Mr. Maher, Greetings from Babylon Rotana Hotel and Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. It's disappointing to hear that the room conditions, furniture, TV, and internet did not meet your expectations. note that, we are in process of renovating the hotel which will meet your expectation in the near future. We also regret any inconvenience caused by the rewards points system, kindly share details of your booking details with Ali Houri (Director of Front Office) email: ali.houri@rotana.com and he will follow up points related issue to be granted to you Rotana Rewards Membership. Your comments are very important to us, and we will address these concerns with our team to make the necessary improvements. We hope you will give us another chance to provide you with a better experience in the future. Best Regards Ghassan Dalal Country General Manager - Iraq & Turkey
aawsafe
Séjour au déc. 2024
Affaires
8.0/10
Très bien
Publiée le 6 janv. 2025
It is one of the best hotels I have stayed in, the hotel design and famous restaurant branches there make it a beautiful hotel to stay and spend time there. The location of the hotel is one of the most famous and fantastic areas in Baghdad, which makes it the best choice for everyone.
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6/8
Réponse de l'établissement: Dear valued guest, Greetings from Babylon Rotana Hotel Thank you for your kind words, we’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next visit when we’re able to serve you again. Have a wonderful day! Sincerely yours, Ghassan Dalal General Manager
HayderAlmubarak
Séjour au oct. 2024
Affaires
10/10
Exceptionnel
Publiée le 8 nov. 2024
I’ve been staying at Rotana Babylon regularly for 3-4 days every two weeks, and it’s truly a fantastic experience each time. The food is simply amazing, with a variety of delicious options to suit every taste. The rooms are always clean, spacious, and comfortable, providing a relaxing retreat after a busy day. The staff here are incredibly friendly and attentive, making each stay feel warm and welcoming. The gym is top-notch, well-equipped for a great workout, and the pool is even more impressive – perfect for a refreshing swim. The WiFi and internet service are reliable and fast, making it easy to stay connected. Rotana Babylon offers multiple restaurants with diverse cuisines, including an excellent shisha lounge. The hotel also provides wheelchair access, ensuring accessibility for all guests. The overall environment, with beautiful gardens and a peaceful atmosphere, makes this place feel like an oasis. Highly recommend Rotana Babylon for anyone looking for an exceptional stay!
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Réponse de l'établissement: Dear Mr. Almubarak Greetings from Babylon Rotana Hotel Thank you very much for your feedback! We’re thrilled to hear you enjoyed our services. Your review made our day! Our whole team works hard to exceed our guest’s expectations at all times. Thanks again, and I hope that you always experience a memorable stay with us. We look forward to welcoming you once again and always assure you of our best attention and services. Sincerely yours, Ghassan Dalal General Manager
Dr Ala F
Séjour au mars 2025
En couple
10/10
Exceptionnel
Publiée le 15 avr. 2025
Great reception and beautiful breakfast and helpful reception desk and particularly Diana the director who was a super helpful and professional. We highly recommend with no hesitation. We had a great time overall in Babylon rotana in Baghdad.
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Réponse de l'établissement: Dear Dr. Alaa, Greetings from Babylon Rotana Hotel Thank You so much for sharing your feedback about our hotel services. We’re glad to hear that our team’s performance exceeded your expectation, and we’ll make sure that Diana receives the recognition they deserve. Thank you again, Dr. Alaa, and have a great day! Sincerely yours, Ghassan Dalal General Manager
Omar A
Séjour au juill. 2024
Affaires
10/10
Exceptionnel
Publiée le 8 août 2024
One of the best hotels in baghdad good service good food nice view look forward to the best and wish you more progress and prosperity. Will visit again & again and again For me the have a really good food in levent Restaurant and the best breakfast
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Réponse de l'établissement: Dear Mr. Omar, Thank you for your stellar rating and review. It truly means a lot to have our customers share their positive experiences. Our team has worked hard to ensure that all the service met our guests’ expectation. We’d love to welcome you back again next time when you visit Baghdad! Sincerely yours, Ghassan Dalal General Manager
HusseinBasrah
Séjour au déc. 2024
Affaires
4.0/10
Publiée le 30 janv. 2025
This hotel needs room renovation because everything is outdated (Walls, bed, curtains, TV, carpet, etc.) The restaurants are good, and the staff is friendly and helpful. I hope the hotel management upgrades the hotel rooms to be worth the value
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Réponse de l'établissement: Dear Mr. Hussein, I’m glad to hear that our team provided you an excellent experience during your stay with us, I’ll make sure that they receive your feedback which will make their day! Regarding room condition, we are glad to inform you that we started our hotel renovation in Dec 2024 which we are confident that will meet your expectations in your future visits to Baghdad Looking forward to welcoming you back at Babylon Rotana Hotel in the near future Sincerely yours, Ghassan Dalal General Manager