Évaluations de Kyukaruizawa Kikyo, Curio Collection by Hilton

Prise en charge et retour gratuits, toutes les boissons dans le réfrigérateur sont gratuites, il y a un spa, l'emplacement est excellent, le personnel de service est gentil et poli, je recommande vivement de rester ici!

So good. So kind. So nice. So thankful. So generous. So comfortable.

The hotel room is spacious but slightly outdated. Upon entering the room, there was a surprise birthday treat, which was very lovely. The staff provided excellent service!

Excellent location with nice restaurants close by

My frustration regarding my recent experience at this hotel. Upon arriving in the evening, unforetunately I discovered that I had mixed up the dates (by one day) for my two booked rooms. Despite having fully paid for the service and noticing that there were available rooms, the staff were unable to assist us. This left us in a difficult situation, forcing us to find another hotel in a rush. I understand that policies are in place, but given the circumstances, I was hoping for some flexibility or support in resolving the issue as a premium hotel brand. It’s disheartening as we have so much expectation to stay and the rooms are not cheap.

Really a pleasure to stay here. Best is the service and kindness of staffs. Although the location is a bit far from train station, they provide shuttle services, which can even book by email! It also has a route to the ski park so that no worries in calling taxi. Walkable distance to the old Karuizawa street, plenty of restaurants makes the day easy. Perfect stay!

The staff are all very friendly and helpful from driver to receptionist to cleaning staff. We have a pleasant stay in this hotel. The pick up service to and from JR station as well as the snow house are a plus for us. Furthermore, the breakfast variety as well as freshness of ingredients are highly appreciated. They are nice enough to give me a ride after my checkout for picking my luggages back . Overall speaking , I will recommend to others of this hotel .

We had a fantastic stay at hotel. The hotel serve us well and taken great care of our old parents. The rooms are a bit dated but the staff, the driver and cafe staff service made it all up. The hotel is located to the old town area and with plenty of good restaurants near by. The hotel car service takes you to train station for free. This save us a lot of time and money as we are travelling with two old people.

Great hotel and rooms.

房間有點舊，入住的時候，洗手盤竟然有一點前一位客人的毛髮，有點膈應。房間很大，有陽台，打開窗就可以睇到雪景，這一點很滿意。酒店職員很熱情細心，體驗很好。早餐我們不喜歡，set的品種單一，自助部分種類也不多。很喜歡輕井澤。

非常棒的酒店！下雪天去，像童話小屋。房子打掃的乾乾淨淨，早餐豐盛美味。額外的驚喜是酒店房間裏所有零食飲料都免費，種類非常多甚至有新鮮的馬卡龍和小蛋糕。沒好意思吃完，帶走了一罐蘋果汁，很感謝酒店提供的美好回憶。

這家輕井澤希爾頓格瑞温泉酒店，很滿意，房間面積大，我們的温泉晚餐也很滿意，很高級，這次輕井澤酒店選的很不錯～～

除了貴，其他一切都很棒！

以前も宿泊しましたが、ホテルの方はみな親切でとてもクイックな対応をしてくださり、今回もとても心地よく宿泊できました。軽井沢駅から少しありますが、送迎もしてくださり、軽井沢スキー場までも送迎してもらえるので、すごく便利で何度も利用させて頂きました。朝食も美味しく、大浴場もサウナとかあり、ドライヤーがダイソンで嬉しかったです。またぜひ泊まりたいです。