The Mercure is very new. The facilities are ultra modern and extremely clean. It is just opposite the old city and it has a couple of nice restaurants just around the corner. I was able to walk everywhere.
I dont speak Chinese so it was difficult to order the airport shuttle on the phone before I flew in. With patience it was ordered and I was met by two delightful and kind staff. I was checked in and shown to my room and shown how to use the controls for the lights and curtains snd given directions to find a meal.
The next morning wasnt so good. I wanted to find some places and order an airport shuttle for my return. The day staff ignored me, then when I finally got their attention and my translator didnt work they walked off. I got my translator working but no one would serve me. Finally I changed desks and the woman started serving me but everytime a Chinese speaker came in she left me and served them. After the 3rd interruption I walked out. I would have liked to have known how to work the tv and order service but it wasnt worth asking.
I did ask where the Tourist Information Centre was and was told there wasnt one in Kashgar. They were wrong. There is one in the old city. I got a map and asked where the hotel was. They marked the wrong place.
All very frustrating.
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