Évaluations de NH Frankfurt Airport

Réponse de l'établissement: Dear Guest, We sincerely appreciate your positive reviews. Your satisfaction is our utmost priority, and we're thrilled to hear that you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Best regards,NH Frankfurt Airport

Réponse de l'établissement: Dear Jonas Ng,Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. It is concerning to hear that our service did not meet your expectations and that the salmon dish at our restaurant was unsatisfactory. We will address this with our culinary team to ensure improvements are made.The incident of our staff entering your room without knocking is unacceptable and does not reflect our standards. We will investigate this matter thoroughly and take appropriate action to prevent such occurrences in the future.Your feedback is invaluable as it helps us identify areas for improvement. We will reassess our service touchpoints, from airport pick-up to check-in and beyond, to enhance the overall guest experience.We hope you will give us another opportunity to provide you with the high-quality service we strive for.Best regards,Andreas UntereggeNH Frankfurt Airport

Réponse de l'établissement: Dear Cheljoki,Thank you for your review. We are pleased to hear that you were satisfied with the surroundings, amenities, cleanliness, and service of our hotel. However, we regret that the morning airport transfer did not meet your expectations. Your feedback regarding the organization of the transfer is very valuable to us, and we will work on improving this service. We are glad you enjoyed the breakfast and found your room to be clean and spacious. We hope to welcome you back soon!Kind regards,Andreas UntereggeNH Frankfurt Airport

Réponse de l'établissement: Dear Linan Wang We extend our sincere gratitude for your incredibly positive review. We are thrilled to hear that your experience was exceptional. Your kind words serve as a great motivation for our team, and we hope to welcome you back soon. Best regards,NH Frankfurt Airport

Réponse de l'établissement: Dear NAHIA I wanted to express my sincere gratitude for your recent glowing review of our shuttle service. Your feedback means the world to us. We are thrilled to hear that our shuttle service exceeded your expectations during your stay. Providing reliable and convenient transportation options for our guests is a top priority, and it's incredibly rewarding to know that our efforts have contributed to your positive experience. Your praise for our shuttle service is a true testament to the dedication of our team, and your kind words serve as motivation to continue delivering exceptional service to all our guests. Thank you once again for choosing to stay with us and for taking the time to share your feedback. We look forward to welcoming you back for another fantastic stay in the future. Warm regards,NH Frankfurt Airport

Réponse de l'établissement: Dear Bhavin, Thank you for your wonderful feedback! We are glad to hear that our close proximity to the airport and the convenience of our airport transfer service met your needs. Providing a seamless and stress-free experience for our guests is very important to us.We look forward to welcoming you again in the future.Best regards,Nh Frankfurt Airport

Réponse de l'établissement: Dear Guest Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a perfect experience during your recent visit. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we're delighted that we were able to meet and exceed your expectations. Your kind words mean a lot to us, and we truly appreciate your feedback. We'll make sure to share your compliments with our team, as they work hard every day to ensure that every guest has a fantastic experience. We look forward to welcoming you back soon for another perfect experience!best regardsNH Frankfurt Airport

Réponse de l'établissement: Dear Balor-Erdene,Thank you for your feedback.We apologize for any inconvenience regarding the lack of EV chargers in our hotel parking. Your comments about the absence of amenities like slippers and cleaning cotton are duly noted, and we appreciate your insights for improving our offerings.We're glad to hear that you found the hotel room nice overall. Your feedback is important to us, and we will take steps to enhance the experience for our guests.Please feel free to reach out to us directly for any further assistance. We hope to welcome you back for a better experience in the future.Best regards,your NH Frankfurt Airport Team

Réponse de l'établissement: Dear Tan Lay Lian Cecilia ErnestThank you for sharing your feedback with us. We are sorry to hear that you had difficulties finding our shuttle service at the airport. Unfortunately, we do not have control over the signage at the airport. However, we have made sure to clearly indicate the shuttle bus location on all our platforms and booking sites to help guide our guests.We hope this did not impact your overall experience too much, and we look forward to welcoming you back in the future.Best regards,NH Frankfurt Airport

Réponse de l'établissement: Dear Frances,thank you very much for taking your time to share your experience with usYou can be sure, that we take your comment seriously and will pass on your suggestions to all involved employees. We would be grateful to see you again in the future and show you our high service standards and quality. Best regards,your NH Frankfurt Airport Team

Réponse de l'établissement: Thank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.Best regardsYour team from the NH Frankfurt Airport

Réponse de l'établissement: Dear Lobna,Thank you for your positive feedback!We're thrilled to hear that you enjoyed our hotel's great location and excellent service. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Best regards,your NH Frankfurt Airport Team

Réponse de l'établissement: Thank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.Best regardsYour team from the NH Frankfurt Airport

Réponse de l'établissement: Thank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.Best regardsYour team from the NH Frankfurt Airport