Acacia Premier Hotel

據説是當地最好的酒店，房間挺大，設施也還可以。但是早餐除了水果實在是沒什麼可吃的，餐廳更是令人失望。考慮到這是非洲，肯尼亞其他地方我也沒吃到啥好東西，也算湊和了。至少安全，住的還算舒服。

We visited the rooftop restaurant with a couple of friends and ordered some pizzas. All 3 pizzas had mould on it and the staff/manager was not agreeing to accept the mistake and initially told us it was “oregano” which made no sense as that’s not how oregano looks. We were quite disappointed with the denial when clearly it looked like mould. Would not visit again

We visited this hotel over Xmas 2023. We enjoyed the food. The hotel was generally nice and comfortable. I would only urge the management to up the cleaning standards in the common areas such as the carpet in the reception area, the washrooms in the pool area on 2nd floor. Other than that it was a great experience overall

I stayed 3 nights in this hotel during my recent visit to Kisumu. The hotel is located right in the city centre, next to a shopping centre, which is convenient to go to anyway within the city. There was nothing much to do after dark when the shopping centre closed, however this is the case for the entire city. The room given had a large double bed, well-equipped with toiletries and tea/ coffee making facilities. There was also slippers and safe in the room. Breakfast was included during my stay, which was nice. The choice was great, with plenty of foods to choose from. There was also a swimming pool and a bar and gym next to it. The staff were also very friendly during my stay. I believe this is one of the best hotels in Kisumu and will recommend it to anyone visiting Kisumu.

The front desk staff was great - efficient and nice. The room was fine, but had obviously been smoked in at some point. Some wear and tear on the walls as well, but otherwise nice with a comfy bed. Terribly slow service at the lovely restaurant by the pool on the second floor. Nice view of Lake Victoria from there with a pretty outside pool. The gym is well-equipped but when I was there it was hot and stinky and I left after 5 minutes so I could breathe again. Security was tight and the entry and there’s a nice coffee shop in the lobby. This is probably among the best if not the best hotel option in Kisumu.

Checked in solo after a work event. It was definitely good to be back to hospitable staff and a good menu array and a comfy bed, as always. I appreciate them making arrangements for me having an early breakfast buffet so i could make my flight. I checked in on a Friday, and parry people will definitely enjoy the outdoor dinner, party, and pool area.

The room itself is amazing, an incredibly comfortable bed and great shower pressure. I can only imagine what the suites are like as the standard room was quite impressive. Spent a Friday here on transit to a funeral the next day. The hotel has a live band on the pool deck floor that has a restaurant which had a band that is so loud that it could be heard from my room on the 5th floor. It was also so loud that it could be heard at the restaurants in the adjacent mall due to the building design. I had opted to eat at the mall so as to escape the loudness of the music but it is everywhere. I believe it is great entertainment as a Friday night option for the locals, but if you are seeking peace and quiet you might wanna skip a Friday night.

If you want to stay at THE BEST hotel in Kisumu, Kenya, stay at the Acacia! We spent a few days there with our friends and their 2 children. We swam in the pool on the second floor, alongside their outdoor restaurant. The food was so good. I would recommend the chicken tikka masala, absolutely perfect. The hotel's location allows for easy access to the city center and has a grocery store on the first floor, along with a Java House in the same mall building. Lot's to see and do here! We did have an issue come up, but the manager, Mr. Shanawaz Basheer was extremely accommodating. His commi**ent to customer service, exemplifies what customer service is all about. I have found that the way a business reacts to a perceived problem is a testimony of their character. I would say Mr. Basheer displays a high standard of integrity and character as the general manager. He and his staff made us feel welcomed and our stay could not have been any better. This will always be our hotel of choice when we visit Kenya each year! I would recommend the breakfast inclusive rate, as the food is fantastic. Everything from traditional Kenyan food to a typical UK or US breakfast. The kids loved their waffles, the adults' enjoyed the made to order omelets with side dishes like matoke, beans, curried rice, mandazi's, cheeses, fruit and more than I can list. Enjoy! The rooms are spacious by anyone's standard, with large bathrooms and a shower several people could shower in at once. We found that every staff member from the front desk, to the restaurant, to housekeeping were very welcoming and eager to assist us in any need we had. After 5 weeks of performing humanitarian work, through our free vision clinics, this was the perfect place to relax and indulge in 5 star comfort! If you want comfort and luxury on the shore of Lake Victoria at a very fair price, the Acacia is the place to stay. They certainly earn the moniker of "Home of African Hospitality"!!

Overall, I liked this hotel. They overbooked normal rooms and upgraded me to a suite, but only for one night and then inconvenienced me by making me move rather than just allowing me to stay in the suite. Once I moved, the light was out in my bathroom. I called 3 times to have the bulb replaced, they always assured me it would be replaced but it never was during my 4 night stay. The rooms are clean and comfortable though, and the food at the restaurants is good.