Amari Vogue Krabi

Honestly, this stay is the worst experience ever. Start from a good hospitality while checking in and escorting to the most expensive villa of the resort and then it's totally a nightmare. My wife and 5 years old son joined the kayak activity with the good support from the resort staff but when my family finished the activity, the activity attendant informed my wife to drug the kayak to the place in front of the beach restaurant as low tide and activity staff didn't want to drug it by himself. Then my wife informed him that no one informed that guest needs to drug the kayak back about 200 meters and the staff showed dissatisfaction face and told that he will pay a local guy to drug the kayak. Totally bad service but I still believe in 5 star service that mentioned in the resort website. Therefore, I called the guest service team which received a nice taking care of and I was confirmed that the resort manager will call me back to at least.. just explain and say a sincere sorry. Then I realised that I was wrong. No call, no action, no apology letter, no feedback. Just like nothing happened. However, the nightmare still not finished. Next morning, my wife was laying down in the indoor private jacuzzi and found that a garden was trimming the tree above the villa wall at 9:30am. She saw the garden face and eyes which means the garden could see her as well. The piece of A/C wooded cover fall down nearby my head. The sliding door to the private pool could not be locked as the lock is out of order. Found a cigarette butts at the garden next to the private pool. Everything is wrong here. I definitely blame myself and say a thousand times sorry to my family for selecting this resort and booked the most expensive villa.

It started with the parking space in Front of the Hotel, the Reception came to the entrance to welcome us and asked for the ID/ Passport/ Credit Card and we got some refreshment. I am a Permanent Resident and this raise sometimes questions, because it's not so common. They only asked for my Driver License instead of my ID card, I guess because there is the Name in latin letters and Non Residence would have the Passport Number instead of the ID card number. The checkin was very fast done and needed only the email and two signatures. The room have a lot of space, a romantic lightning even in the bathroom. And it's direct at the beach. All staff are super friendly. Even the internship in the Restaurant know was a good service is. And at the checkout we was asked to wait 5 min.. But it take less than 2 minutes. I work for hotels and know what is going on there and this is really impressive. Of course it will be in the high season not always possible to be that fast. The breakfast buffet was more a brunch than just breakfast. From smoked salmon to cheese, even noodles with cheese, from chok to different curries was all there, different kind of bread and pastries, of course fresh fruits, a egg station and a good selection of juice and a coffee. Not every hotel offer in the low season a buffet and even less a huge buffet like this. The location is direct on the sea and you don't see a lot of the area around, what gives 4 Stars. To go to a restaurant outside or see something nice, you need to drive. For us was this not the big issue, because we arrived anyway with the car and in 5 min. you find nice places. Also the street to the Hotel is small and some construction sides, but the people there are also all helpful. The only part where the hotel could improve a little was the fish pond next to the Restaurant, there would be a cleaning needed. What would maybe be done at the next day. We was only one night there and this was not a real issue. But the reason why only 4 of 5 points. All another part of the hotel was in a great condition and very clean. We loved it there and I am sure we will have some another stop overs there

Very good hotel. I booked a king bed sweet and the room and the view were amazing.