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4.4/5
Très bien
205 évaluation
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Évaluations vérifiées
Emplacement4.4
Commodités4.0
Service4.5
Propreté4.6
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Toutes les évaluations(205)
Évaluations positives(199)
Évaluations avec photos/ vidéo(81)
Design de qualité(19)
Petit déjeuner délicieux(17)
Bien situé(16)
Parking difficile(15)
Déplacements aisés(11)
Superbe vue(8)
Situé au centre-ville(7)
Restaurants de qualité(5)
Évaluations négatives(6)
Sofya Najib
Le Twin Den
Séjour au sept. 2024
En couple
23 évaluation
4.7/5
Extraordinaire
Publiée le 17 sept. 2024
Mon mari et moi avons récemment eu le plaisir de séjourner dans cet hôtel et je dois dire que l'expérience a dépassé mes attentes à bien des égards.
Dès notre arrivée, le personnel de la réception nous a accueillis avec des sourires chaleureux et une véritable gentillesse. Ils ont fait tout leur possible pour que mon enregistrement se passe bien, en me fournissant des informations précieuses sur les équipements de l'hôtel et les moyens de se déplacer en utilisant les transports en commun. Un merci spécial à Joseph pour son aide.
Malgré le fait que l'hôtel soit situé à côté d'une route principale animée, j'ai été agréablement surprise par la tranquillité de la chambre. Nous n'avons pratiquement rien entendu de l'extérieur. La chambre elle-même est assez petite mais elle est assez bien pour nous deux.
Le point culminant de notre séjour a sans aucun doute été le super petit-déjeuner à la carte et leurs recommandations étaient justes. Je dois absolument essayer leur pain grillé.
Je recommande vivement cet hôtel à tous ceux qui recherchent une escapade relaxante sans compromettre la qualité du service.
Texte originalTraduit par google
Réponse de l'établissement: Chère Sofya Najib, merci beaucoup pour votre superbe avis ! Nous sommes ravis d'apprendre que vous et votre mari avez eu une expérience aussi positive dans notre hôtel. C'est formidable de savoir que notre personnel, en particulier Joseph, a fait une impression durable avec son service amical et ses conseils utiles. Nous sommes également ravis que vous ayez trouvé la chambre tranquille et apprécié notre petit-déjeuner à la carte, en particulier le pain grillé ! Votre recommandation signifie beaucoup pour nous et nous avons hâte de vous accueillir à nouveau pour une autre escapade relaxante ! Cordialement, Claudia | Responsable des relations avec la clientèle
Invité
Le Den avec lit King Size - Chambre KL avec vue sur la ville
Séjour au nov. 2024
En famille
4 évaluation
4.0/5
Très bien
Publiée le 26 nov. 2024
Beautiful hotel, and while there were some standout features, there were also a few areas for improvement.
The staff were great, particularly the young guy Chen, who was extremely helpful. The food and drinks at the hotel were also super yummy.
However, there were some drawbacks. Parking was a nightmare, and I had to park outside the hotel for 25RM. The noise from the cars and motorcycles was also extremely loud and went on until 4+ am.
Additionally, the room was very dim, and there were some notable omissions, such as a bidet and toothbrush/toothpaste.
I was also disappointed with the view from my room. I had booked the KL Den with KL City View specifically to see the monorail, but was given a room on the 1st floor with a large tree blocking the view. I found this to be misleading, as the hotel's advertisement clearly shows a view of the monorail.
My room looked different from the one advertised too. TV was placed in an awkward position. You either stand and watch or seat pull up the chair provided against the wall to watch it.
Traduire
6/7
Réponse de l'établissement: Dear Guest, thank you for your detailed feedback. We're thrilled you enjoyed the hotel's ambiance, delicious food, and Chen's helpful service! We’re sorry for the parking challenges, noise, and issues with the view and room setup. Your concerns about the advertised room details, dim lighting, and amenities have been noted, and we’ll work on improving these areas. We appreciate your insights and hope to provide a better experience on your next visit. Best Regards, Claudia | Guest Relation Manager
Utilisateur anonyme
Le Den
Séjour au nov. 2024
En couple
1 évaluation
5.0/5
Exceptionnel
Publiée le 30 nov. 2024
It was a really good experience and I definitely recommend this hotel as a best location and affordable price to stay in KL.The service was great,staff was friendly and greeted us warmly.The cleanliness was 10/10,but just to mention there is no bidet provided in the bathroom hahaha but the other amenities was good
Traduire
Réponse de l'établissement: Dear Guest, thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and appreciated our great location, affordable pricing, and the warm hospitality from our team. Cleanliness is a top priority for us, so it’s wonderful to know we met your expectations there. We appreciate your lighthearted note about the bidet—it’s feedback like this that helps us improve. We're glad the other amenities met your needs, and we’ll keep your suggestion in mind for future enhancements. We hope to welcome you back soon for another memorable stay in KL! Best Regards, Claudia | Guest Relation Manager
Chet Wee Kiat
Le Den avec Lit King Size
Séjour au nov. 2024
Voyageur d'affaires
6 évaluation
3.7/5
Publiée le 20 nov. 2024
The location of this place is excellent, offering convenience and easy access to key spots, making it a prime choice for those who value proximity. However, the amenities leave much to be desired. Basic facilities are either poorly maintained or lacking altogether, which can significantly impact overall satisfaction. A missed opportunity for me!
Traduire
Réponse de l'établissement: Dear Chet, thank you for sharing your detailed feedback. We're glad you found the location convenient and accessible. However, we sincerely apologize that our amenities did not meet your expectations. Your comments are valuable to us, and we’ll use them to identify areas for improvement. We hope to have the opportunity to provide you with a better experience in the future! Best Regards, Claudia | Guest Relation Manager
Anna Dragunskaya
chambre (suite)(the Towkay)
Séjour au nov. 2024
Seul
1 évaluation
5.0/5
Exceptionnel
Publiée le 7 nov. 2024
Wonderful hotel with a positive vibe, location is central and great. Would definitely recommend it to friends and others.
Traduire
Réponse de l'établissement: Dear Anna Dragunskaya, thank you so much for your kind words! We're delighted to hear that you enjoyed the positive vibe of our hotel and found the location convenient. Your recommendation means the world to us, and we can't wait to welcome you or your friends back for another wonderful stay. Best Regards, Claudia | Guest Relation Manager
jane hon
La Petite Suite Twin Towkay
Séjour au oct. 2024
En famille
2 évaluation
5.0/5
Exceptionnel
Publiée le 11 nov. 2024
I always choose The Chow Kit every time travelling to KL, the traffic is quite jam but it's super convenient to go every where. Location is very prime, hotel staffs are always very friendly & helpful... the restaurant/ bistro is awesome ❤️
Traduire
Réponse de l'établissement: Dear Jane Hon, thank you for making The Chow Kit your go-to choice whenever you're in KL! We're thrilled to hear that our prime location, friendly team, and awesome bistro have made your stays enjoyable. We truly appreciate your loyalty and look forward to welcoming you back for more memorable visits! Best Regards, Claudia | Guest Relation Manager
Utilisateur anonyme
Le Twin Den
Séjour au sept. 2024
En couple
6 évaluation
4.2/5
Très bien
Publiée le 24 sept. 2024
Friendly staff. Great service. Spoiled plumbing system but receptionist resolved it quickly:)
Traduire
Réponse de l'établissement: Dear Guest, thank you for your kind review! We're delighted that you enjoyed our friendly staff and great service. We apologize for the plumbing issue but are glad our team could resolve it promptly. We hope to welcome you back soon! Best Regards, Claudia | Guest Relation Manager
Boom Jedsada
Le Den avec lit King Size - Chambre KL avec vue sur la ville
Séjour au sept. 2024
Voyage entre amis
19 évaluation
5.0/5
Exceptionnel
Publiée le 10 sept. 2024
Nice view to see the monorail. The staff is kind and suggested to try their breakfast. The room is classic & room is comfortable to sleep well. Will come back again
Traduire
Réponse de l'établissement: Dear Boom Jedsada , thank you for your kind words! We're glad you enjoyed the view of the monorail and found the room comfortable. It's great to hear our staff's breakfast suggestion added to your experience. We look forward to welcoming you back soon! Best Regards, Claudia | Guest Relation Manager
Invité
Le Den
Séjour au sept. 2024
Seul
1 évaluation
4.0/5
Très bien
Publiée le 14 sept. 2024
Comfortable art-deco themed hotel in the heart of KL. Conveniently located near the monorail to get you to various sights in a short time. Rooms are cozy and well designed. My only gripe was the lack of tea/coffee making facilities - which is surprising for a 4-star hotel. Hotel staff are pleasant and make the stay pleasant overall.
Traduire
Réponse de l'établissement: Dear Guest , thank you for your wonderful review! We're thrilled to hear you enjoyed the art-deco theme and found our location convenient for exploring Kuala Lumpur. We appreciate your feedback about the tea/coffee making facilities, and we will take that into consideration for future improvements. It's great to know that our staff contributed to your pleasant experience. We hope to welcome you back soon! Best Regards, Claudia | Guest Relation Manager
Invité
Le Den
Séjour au août 2024
Seul
4 évaluation
4.2/5
Très bien
Publiée le 30 août 2024
far from tourist spots but near Quill and Sogo malls. In a quieter area but near a major highway
Traduire
Réponse de l'établissement: Dear Guest, thank you for your review! We're happy to hear that you appreciated the proximity to Quill and Sogo malls and the quieter atmosphere. While we may be a bit farther from some tourist spots, we're glad you found the location convenient and well-connected to the main highway. We hope to welcome you back soon! Best Regards, Claudia | Guest Relation Manager
BUKIT AMAN
Le Den
Séjour au sept. 2024
En couple
18 évaluation
4.7/5
Extraordinaire
Publiée le 9 sept. 2024
Very nice hotel. Strategic location near to mall and public transport can get easily.
Traduire
Réponse de l'établissement: Dear Bukit Aman, thank you for your lovely review! We're glad you enjoyed the hotel's strategic location and ease of access to the mall and public transport. We look forward to welcoming you back for another great stay! Best Regards, Claudia | Guest Relation Manager
Invité
Le Den avec lit King Size - Chambre KL avec vue sur la ville
Séjour au août 2024
Voyage entre amis
11 évaluation
4.5/5
Excellent
Publiée le 1 sept. 2024
Good hotel in Chowkit, transport near by and worth the price. Clean, breakfast good and a good 3 star hotel in KL.
Traduire
Réponse de l'établissement: Dear Guest, thank you for your review! We're delighted to hear you enjoyed your stay and found our hotel clean, with good breakfast options and convenient transportation nearby. We appreciate your kind words and hope to welcome you back for another stay in the future! Best Regards, Claudia | Guest Relation Manager
Bryooauan
Le Den avec Lit King Size
Séjour au juill. 2024
Seul
2 évaluation
5.0/5
Exceptionnel
Publiée le 31 août 2024
Overall, I had one of the best stay in KL so far. Can’t believe there is such a gem in the middle of KL.
Please, if you ever travel to KL for the first time come and stay here. The rest of your trip will be smooth for sure.
Traduire
Réponse de l'établissement: Dear Bryooauan, thank you so much for your kind words! We're thrilled to hear that you had one of your best stays in KL with us and that you consider us a hidden gem in the city. We truly appreciate your recommendation, and we look forward to welcoming you back on your next trip to KL! Safe travels! Best Regards, Claudia | Guest Relation Manager
Aiman Hakim M. A
chambre (suite)(the Towkay)
Séjour au juin 2024
En couple
12 évaluation
5.0/5
Exceptionnel
Publiée le 20 juin 2024
Experience a good memories here. Kudos to the teams. The private dinner was nice. The staffs also were friendly
Traduire
Réponse de l'établissement: Dear Aiman Hakim, thank you for sharing your experience with us! We're delighted to hear that you have good memories of your time here, especially enjoying the private dinner and our friendly staff. It was our pleasure to ensure you had a memorable stay. We look forward to welcoming you back for more wonderful moments. Best Regards, Claudia | Guest Relation Manager
Ho
Le Den
Séjour au juin 2024
En famille
9 évaluation
3.7/5
Publiée le 27 août 2024
Lovely boutique hotel with a charming atmosphere. Unfortunately the restaurant was closed for a private event during our stay and there weren't many dining options nearby. Parking was outdoors, and we were caught in a heavy downpour upon arrival, leaving us stuck in the car for a while.
Traduire
Réponse de l'établissement: Dear Ho, thank you for sharing your feedback. We're thrilled that you enjoyed the charming atmosphere of our boutique hotel. We apologize for the inconvenience caused by the restaurant being closed for a private event and the limited dining options nearby. We're also sorry to hear about the parking situation and the heavy downpour upon your arrival. Your comments are valuable, and we’ll take them into consideration to improve our guest experience. We hope to have the opportunity to welcome you back and provide a better experience in the future. Best Regards, Claudia | Guest Relation Manager