Évaluations de Regalia Residence The Sky Pool Suite - The Stay Hub

Réponse de l'établissement: 親愛的顧客，首先，感謝您選擇入住我們的酒店。對於您在入住期間遇到的不愉快體驗，我們深感遺憾。我們非常重視您的反饋，並立即展開了調查。由於建築設施的陳舊和房屋的老化，導致出現臟亂和蟲害問題，我們很抱歉並將積極維護和整改，加強蟲害處理和衞生清潔，確保以後不會有類似的問題，希望您能再給我們一次機會，我們一定會給到您滿意的入住體驗，最後對於給您造成的影響再次抱歉，The Stay Hub 期待您的下次光臨

Réponse de l'établissement: Cher invité : Bonjour ! Merci beaucoup pour votre séjour et votre appréciation! Nous sommes ravis d'avoir fait de votre visite à Kuala Lumpur une expérience merveilleuse. Votre appréciation est un grand encouragement pour The Stay Hub et une motivation pour nous de nous améliorer, nous continuerons à être enthousiastes et déterminés à faire en sorte que chaque client se sente chez lui, et nous sommes impatients de vous accueillir à nouveau ! Au plaisir de vous accueillir à nouveau pour un autre séjour !

Réponse de l'établissement: We sincerely apologize for your disappointing experience. Your feedback is extremely valuable to us, and we deeply regret that the condition of our hallways made you feel unsafe and that our staff did not meet your expectations.Please rest assured that all the photos we provide are authentic and taken on-site. The $200 deposit is clearly outlined in our policy on our website, and we encourage guests to review this information before making a reservation.We're glad to hear that you enjoyed our rooftop pool, although we understand your concerns regarding seating availability. Your feedback will be carefully considered as we continuously work to improve our services and amenities.Once again, we apologize for the inconveniences you experienced during your stay with us. It is our sincere hope that you will give us another opportunity in the future to provide you with a more positive and enjoyable experience.

Réponse de l'établissement: We apologize for the inconvenience you experienced with storing your luggage and retrieving your deposit. This falls short of our usual standard of service, and we deeply regret any delays and errors during your checkout process.Your feedback is invaluable to us, and we will address these issues with our staff to ensure they receive additional training and that such situations are avoided in the future. We understand the importance of providing prompt and accurate service, especially for guests with travel schedules.We sincerely regret any frustration this may have caused and hope it did not significantly disrupt your travel plans. If there is anything else we can assist you with or if you have further concerns, please feel free to contact us directly. Your understanding and patience are greatly appreciated.

Réponse de l'établissement: Cher invité : Bonjour ! Merci pour votre confiance dans The Stay Hub ! Merci encore plus pour vos éloges généreux et votre forte recommandation ! N'oubliez pas de revenir souvent lorsque vous avez le temps !

Réponse de l'établissement: Thank you very much for your praise and support! We are happy to hear that you are satisfied with our spacious and clean rooms, Netflix and YouTube entertainment facilities, swimming pool, and beautiful skyline views. It is our pleasure to serve you again. Thank you for your recognition of our service and we will continue to work hard to ensure that every guest has a pleasant stay. Look forward to your next visit to THE STAY HUB!

Réponse de l'établissement: Dear customer Hello, we are very honored to receive your praise, thank you for your praise of our environment and customer service, we will continue to maintain, The Stay Hub is looking forward to your next visit

Réponse de l'établissement: Dear customer, I am very sorry for bringing you a bad experience. We absolutely do not allow the behavior of canceling customer orders. We will check the omissions of relevant departments and actively correct the problems in this respect to ensure that similar situations will not occur in the future

Réponse de l'établissement: Dear customer, thank you for choosing our Homestay. We are pleased that you are satisfied with our location and room. Your praise and encouragement is our driving force, welcome to leave your suggestions and opinions in the comments section. Wish you a happy life at THE STAY HUB and look forward to your next visit.

Réponse de l'établissement: Dear customer Hello, we are honored to serve you and receive your praise. Thank you for your advice on our apartment, the elevator is running slowly due to old building facilities. We are sorry for the inconvenience. We will carry out maintenance and refurbishment of the elevator as soon as possible. Wish you a happy life at THE STAY HUB and look forward to your next visit.