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Commentaires des voyageurs
4.6/5
Excellent
81 évaluation
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Évaluations vérifiées
Emplacement4.3
Commodités4.7
Service4.7
Propreté4.7
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Toutes les évaluations(81)
Évaluations positives(80)
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Personnel accueillant(36)
Sources chaudes relaxantes(29)
Chambres de qualité(26)
Service de navettes(15)
Dîner très apprécié(11)
Superbe vue(10)
Chic(9)
Grandes chambres(5)
Évaluations négatives(1)
Invité
Quadruple Room With Hot Spring Open-Air Bath(Type B)
Séjour au janv. 2025
En famille
7 évaluation
4.5/5
Excellent
Publiée le 28 fév. 2025
Great property, onlyissue is the severe lack of food option in and around the hotel. Otherwise perfection.
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SomChaai
Chambre Twin Deluxe avec Bain à Remous en Plein Air
Séjour au janv. 2025
En couple
24 évaluation
5.0/5
Exceptionnel
Publiée le 17 fév. 2025
this is the greatest onsen hotel I have ever stayed, the room was large, the view was beautiful, big in love with the private onsen, the staffs are nice and helpful, the dinner and breakfast were great too, it was really excellent with everything, highly recommend
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6/10
MING YIU
Chambre Twin Deluxe avec Bain à Remous en Plein Air
Séjour au déc. 2024
En famille
4 évaluation
4.0/5
Très bien
Publiée le 16 janv. 2025
Dinner food requires improvement. We stayed 3 nights and the food quality keep getting worst. We got supposed to get hot dish but arrived below room temperature. The dinner set course is western style which is kind of repetitive every night. Suggest to serve western and Japanese food alternatively every other day
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Gigi
Chambre Twin Deluxe avec Bain à Remous en Plein Air
Séjour au fév. 2025
En couple
1 évaluation
5.0/5
Exceptionnel
Publiée le 21 mars 2025
Everything is perfect , Good environment, good atmosphere, good service.
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Invité
Chambre Twin Deluxe avec Bain à Remous en Plein Air
Séjour au mai 2024
En couple
15 évaluation
4.7/5
Extraordinaire
Publiée le 18 juin 2024
I am very grateful that there is hotspring serving directly in my room. In addition to that, there are 4 more private hotspring rooms which can be freely used 24h whenever they are not occupied. My room is a lot bigger than what I expected. The meals are good and the staff are friendly. There are lots of free servings such as draft beer during different time of the day. There is scheduled shuttle bus going between the hotel and the central area.
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Invité
Quadruple Room With Hot Spring Open-Air Bath(Type B)
Séjour au oct. 2024
En famille
13 évaluation
4.7/5
Extraordinaire
Publiée le 19 nov. 2024
I appreciate the service and facilities in the hotel. Although the location is a bit far away from the hot spring street, the environment is very quiet and pleasant.
I must commend the hotel staff who helped my son to search his missing door key. They are very helpful and polite. It is really a good experience to share.
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Sin
Séjour au mars 2024
En famille
13 évaluation
5.0/5
Exceptionnel
Publiée le 21 avr. 2024
Pros:
1. The room was incredibly spacious, with 4 beds even though we were only a party of 3. The mountain view from the room was fantastic!
2. Overall cleanliness was good.
3. Excellent location near Yubatake, where local shops and dining options are plentiful.
4. The private onsen was amazing, with a convenient button to refill hot water into the tub.
5. Special afternoon and evening times offered free food at the lounges, including ice cream, turnip soup, sausages, noodles, and special amenities like complimentary interdental brushes and facial masks.
6. Hotel staff provided excellent and efficient service.
7. Dinner was a delightful 7-course meal, with each evening featuring a different menu.
8. Breakfast was quite good with a decent variety.
9. The complimentary parking area was spacious with plenty of spots, located right next to the hotel entrance.
Cons:
1. There isn't much to criticise about the place. Perhaps the breakfast spread could vary slightly each day.
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Yeung Nicole
Chambre Twin Deluxe avec Bain à Remous en Plein Air
Séjour au janv. 2024
En couple
1 évaluation
3.5/5
Publiée le 26 fév. 2024
No towels are provided in the public hot spring places and needa to bring from room to the onsen spot.
Asked the staff about the routes from Kusatsu to Shinjuku and they have no clue at all. Finally got one English speaking staff told us that theres direct bus from the station to Shinjuku.
Asked again whether advanced booking of the bus tickets are needed and the staff said it’s not necessary. We ended up the next day missed two earlier buses coz they were already full and we were reluctant to have 2 times transport changes by asking the tourism information centre.
Barely staffs can speak and understand English well.
However, the French set dinner are really nice and out of our expectations.
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6/9
Invité
Chambre Twin Deluxe avec Bain à Remous en Plein Air