Hotel Doña Teresa

Instalaciones buenas, tiene unas vistas fantásticas pero para mejorar deberían poner enchufes en el baño

A lovely hotel close to the beautiful main square of Alberca. The rooms were very clean and functional. No problems during our stay and the staff appeared to be friendly and helpful. The location is excellent if you want to explore the area. Breakfast was buffet style, adequate for our needs. Some rooms have a balcony which overlook the front of the hotel, which are nicer in my opinion to the ones at the back. I had a downstairs room facing the back which was also nice as it had a small terrace/garden area where I could sit outside. A positive experience and I will return to this hotel.

Booked this hotel on its own website offering half board - decided to book this as it was a Sunday night in March and could not guarantee what would be open in this fairly remote area. Cost 162 euros. Room was pleasant but not exceptional by Spanish standards. Receptionist told us Dinner would be in the restaurant. When we went to restaurant we gave our room number to waiter who checked us off on the hotels list. We were given a la carte menu, we had checked online and no other menu is listed on website or on QR link on front of menu. Our Spanish is poor as was the waiter's English. We tried to check if this was the only menu and he appeared to us to say it was. We ordered and had our meal. When we checked out we got a bill for 102 euros (we expected to pay for our wine and water 22 euros). We were told as we did not eat the dedicated menu, that we were never offered, we had to pay the full amount. We could not get any refund for the half board not taken, and I left wondering why no attempt is made to publicise the dedicated half board menu if such a thing exists. Certainly at the very best it is very poor customer service. My advice Avoid.