I stayed in this hotel for 3 nights as part of a trip with GAdventures booked through trail finders in the UK. We were checked in to what I think must have been the worst room in the hotel. It was at the back and over looked a side alley. We quickly showered and went to meet our group for dinner. When we got back, we noticed this god- damn awful smell which was coming from the drains and the water hadn't drained from our shower a few hrs earlier. Drains are notoriously bad across CR. We went to reception and the guy couldn't have cared less. We insisted he come and smell for himself. Well, he just couldn't have been more patronising or belittling. He said he couldn't smell it, he accused us of 'just showering' when we showed him the water and refused to do anything ie is clear the smell or move us. He said quite clearly numerous times, the hotel was full. We were left with no choice than to contact our Rep. Strangley enough we were given a different and much better room immediately. When we left, a lady came to our bus, thanked us for our custom and said they are a family run hotel. Clearly explained why the chap on reception couldn't give a hoot - he was hardly going to be sacked! Young ish guy, curly hair tied back in a pony tail. Poor Ester who came to say goodbye has no idea. He best things about this hotel are the friendly staff in the bar below, the view of the volcano from the terrace, and its only a shirt walk from the best place to eat in town- the rainforest cafe opposite (and Andreas is the best server!) but apart from that, I'd avoid it at all costs
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