Évaluations de Novotel Suva Lami Bay

Réponse de l'établissement: Bula Vinaka Tom de Reu,Thank you for staying with us and taking the time to share your feedback. We are delighted to hear that you appreciated our service and location, and that you would consider staying with us again.We apologize for the musty smell you encountered in your room upon arrival. Please be assured that we take your feedback seriously and will address this issue with our housekeeping team to ensure it is resolved.Your comfort and satisfaction are very important to us, and we are committed to providing a pleasant experience for all our guests. We look forward to welcoming you back in the future and providing you with an even better stay.Kind regards,Radini DiniqaAssistant Reservations Manager

Réponse de l'établissement: Bula Vinaka Vilimaina Pepena,Thank you for your high rating and for being an amazing part of our journey. We are truly happy that you had enjoyed your stay and looking forward to having you stay with us again. Vinaka & Kind Regards,Radini DiniqaAssistant Reservations Manager

Réponse de l'établissement: Bula Vinaka, Thank you for sharing your experience with us. We’re pleased to hear that you enjoyed the beautiful sea views and the delightful sight of fish swimming right outside your room. Our location by the sea is indeed one of the unique features we are proud of.We appreciate your feedback regarding the proximity to the main road and the challenges you faced with taxi accessibility. We understand the importance of convenience for our guests and will look into ways to improve this aspect of your stay.Your insights are invaluable as we strive to enhance our guests’ experience continuously. We hope to welcome you back in the future and provide an even more enjoyable stay.Warm regards,Radini DiniqaAssistant Reservations Manager

Réponse de l'établissement: Bula Vinaka,Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our seaside location and found the sea view room's balcony to be a pleasant feature. Our aim is always to provide a relaxing and enjoyable stay for our guests.We appreciate your feedback regarding the garden view room's sanitary conditions and facilities compared to the sea view room. Your insights help us identify areas where we can improve and ensure a consistent standard of cleanliness and comfort across all room types.We also take note of your comments about our breakfast offerings and the late single-store package. We are continuously working to enhance our dining experience, and your feedback is valuable in guiding these improvements.Thank you once again for your detailed review. We hope to welcome you back in the future and provide you with an even more delightful stay.Warm regards,Radini DiniqaAssistant Reservations Manager

Réponse de l'établissement: Bula Vinaka,Thank you for your 5-star rating and for being an amazing part of our journey. It’s wonderful to know that you had a great stay with us. We strive to create a home away from home for our guests, and your feedback is truly appreciated.We look forward to welcoming you back on your next visit!Vinaka & Kind Regards,Radini DiniqaAssistant Reservations Manager

Réponse de l'établissement: Dear Guest,Thank you so much for your wonderful review! We are delighted to hear that you liked our rooms clean and tidy and enjoyed light breakfast option with beautiful sea view. Our team takes great pride in providing a memorable experience for our guests.We hope to have the pleasure of welcoming you back soon!Kind Regards,Radini DiniqaAssistant Reservations Manager

Réponse de l'établissement: Bula Vinaka Mike,Thank you so kindly for your comments and rating us so highly. We are truly happy to know that you had a lovely stay with us. Thank you so much for choosing Novotel Suva and we hope to see you back, until then take care.