Découvrez les avis réels des clients sur les hôtels.
Amy LucNous avons passé un merveilleux séjour. L'emplacement est idéal, en plein centre-ville, à deux pas de toutes les attractions. Le trajet à pied jusqu'à la gare est également très court. Le personnel de l'hôtel est charmant, notamment le portier italien. Nous avons reçu un joli cadeau de bienvenue à notre arrivée et avons bénéficié d'un surclassement dans une chambre plus spacieuse. Nous avons hâte d'y retourner.
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Prix par nuit à partir de :MXN6 984
Publiée le10 avr. 2026
Bella Chunkrachang
The best location with the most friendliest staffs. The room is very clean. The only two disturbing thing is the lift is very small and it could be noisy at night but that didn't put us off.
Breakfast was also fantastic!
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Prix par nuit à partir de :MXN2 007
Luc
Super hotel Bien place et très belle chambre spacieuse avec vue sur la vielle ville
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Prix par nuit à partir de :MXN1 991
Publiée le13 janv. 2025
Marcos 305
Villa Tortorelli is a charming mix between a bed-and-breakfast and a hotel. My experience here was mostly positive, and while there were a few minor issues, I could tell that the staff genuinely does their best to run the villa as smoothly as possible.
Check-in & First Impressions
The first thing to note is that the villa is designed to work with automated check-in processes, which is great for most travelers. However, it could be better explained to future guests to avoid any confusion. Not everyone will have a working phone or data plan when they arrive in Italy, and it’s important for the villa to have a backup plan in case guests are unable to connect.
One simple suggestion would be to provide Wi-Fi access at the entrance of the villa and share the network name and password with guests before their arrival. This would make it easier for everyone to access the automated system without any issues.
Room & Comfort
I stayed in the Deluxe Suite, located on the first floor of a three-story villa, right next to the breakfast room. At first, I was concerned about noise, but the thick, heavy door completely blocked any sounds from the breakfast area. I never heard a thing in the morning.
The room has blackout curtains that provide great privacy and darkness, which I really appreciated. The bathroom was newly renovated with luxury finishes, including stone walls that give it a high-end feel. The room was clean, and the daily housekeeping service kept everything spotless, with fresh towels replaced daily.
One of the standout features of Villa Tortorelli is Karen, the person in charge of breakfast service and housekeeping. She is incredibly attentive and hardworking. She ensures that guests are well taken care of, and the breakfast is always well-prepared and served hot. Honestly, if they lose Karen, the villa would lose two stars in reviews. She is one of their greatest assets.
Breakfast Experience
The breakfast service was excellent. The food is prepared fresh every morning, and Karen makes sure there is always a variety of hot and cold options available. The breakfast room is cozy and inviting, with plenty of choices to start your day off right.
The Villa’s Atmosphere & Location
The villa is peaceful and surrounded by greenery, making it a relaxing place to stay. It’s also within walking distance of all the major tourist attractions in Florence, which makes it very convenient for exploring the city.
One Minor Issue
The only negative point during my stay was that the room felt quite cold when I first arrived. However, I reached out to the WhatsApp help service, and the heating system was adjusted quickly. Within a short time, the room felt much warmer and more comfortable.
Final Thoughts
Overall, Villa Tortorelli is a great option for those looking for a peaceful, well-located stay in Florence. The automated check-in system could use some improvement to avoid any potential issues for guests without a data plan, but aside from that, the rooms are clean and comfortable, the breakfast is excellent, and the staff is very attentive.
Would I stay here again? Yes, especially for Karen’s service and the peaceful villa atmosphere!
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Prix par nuit à partir de :MXN2 320
Guest User
l'emplacement est bon, près de la gare et de la gare de tramway. Le service est poli et bon.
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Prix par nuit à partir de :MXN1 408
Dylan Wang fans
Bâtiment ancien mais globalement correct. Grande pièce.
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Prix par nuit à partir de :MXN1 325
Borissova Ginka
L’hôtel est très bien placé. Personnel très accueillant. Bon petit déjeuner copieux. Bonne literie confortable
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Prix par nuit à partir de :MXN1 852
InvitéLe design de l'hôtel est très traditionnel et magnifique. La chambre est très propre et très confortable, avec un design élégant ! Le petit-déjeuner était excellent, selon les standards européens. Le personnel est très sympathique et serviable pendant tout le séjour. Nous espérons revenir prochainement dans cet hôtel.
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Prix par nuit à partir de :MXN4 678
Guest User
Excellent accueil. Chambre plus que correcte. Très bon rapport qualité prix. Centre ville a proximité avec le tram T2
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Prix par nuit à partir de :MXN909
Utilisateur anonyme
Si vous partez en voiture, c'est le meilleur endroit où séjourner car il n'est pas trop loin de la ville de Florence et offre également une vue sur la campagne !
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Prix par nuit à partir de :MXN1 886