Avis : Crowne Plaza Leeds

Great service from the hotel staff. The customer service experience leaves a lot of room for improvement.

We had a fabulous 1 night stay in Leeds. Lovely to meet Yasser at check in, a big thanks to him for being so helpful. He is a credit to the business.  Will definitely be staying on our next visit to Leeds.

Hotel was great. Staff all very friendly,helpful and well organised. We were also allowed to upgrade our package which turned out to be excellent value for the additional charge. Would highly recommend to anyone considering staying in Leeds. Location was fine with a 10 minute walk from the railway station and also into the city centre.

Room and facilities was not great would not stop again

The hospitality was awesome, and the room is lovely and I’m definitely going to be staying here whenever I come to Leeds. And I’ll be looking for your hotel in other cities.

Second time to stayed at this hotel Really enjoyed the first time that’s why I came back again. Very good breakfast as usual . But During my stay this time the room 409 internet was really bad and when taking a shower the bathtub water was seeped into the room .so it was really wet and discomfort. And the receptionist call Lily she is not really professional. Anyway Hope IHG group service can be improved in the future

From arriving to a friendly welcome at reception (Sam)everything and every member of staff was lovely and could not do enough to help. From the foyer to the bar/dining area to our room, we found it spotless, well thought out and extremely comfortable. The bed was comfy and you heard no outside noise if there was improvement I could offer, a pillow menu would be great. Otherwise 5stars and we would definitely use again 😁

Perfect for our one night stay. Leisure facilities faultless. Breakfast and evening meal good. Breakfast seating arrangements were a bit chaotic.

Beautiful hotel service was friendly and nothing was too much for them  Food was excellent and felt like home from home

Super happy. Convenient and nice rooms. Would recommend

The Hotel is very close to the main roads and easy to reach , check In was quick and efficient. Room clean and fresh. Since our last visit here the Changing rooms of the leisure have been upgraded and all the leisure centre a pleasure to use once again. The Restaurant and Bar area has been refreshed too with accompanying Good level of customer service. The City centre is a comfortable 20min walk passing by a number of attractive bars and restaurants, we had a nice Thai meal at Zapps. On the downside, for the second time our room fridge was defective, I'd be checking 1st next visit. The cooked breakfast was very complete but not very hot, the choice of cold choices was comprehensive. One Great advantage of staying at the Plaza is its even easier on the way out to access the M621 and Motorways and not have to negotiate the Ring road network. It's always our 1st Choice when we go to Leeds.

Friendly front desk staffs.

Great hotel although the pool was full with children. There was a slight issue on check in where the hotel didn’t know that I had pre paid but that was quickly sorted! Breakfast was great and the tea and coffee in the room was fab! Beds are really comfortable and it was easy to cast your phone to the tv.

Average hotel no free parking