As part of a Wheelchair Basketball Club we tend to always use Premier Inn as you know what you are getting and even the non accessible rooms are usually workable with our team members. When we arrived quite late in the day to check in we were warmly greeted by Emma on reception. However we had some issues with our booking, which as it turned out some if which was partly of our own making. During this I have to pay serious credit to Emma who as it transpires had been fire fighting on a few things before we added to her burden. We often praise the staff at Premier Inns but Emma surpassed all before her. She showed incredible professionalism and fortitude when everything seemed to be against her, the door cards for the other guests were not working, other's rooms weren't quite right all while trying to sort out my rabble. She handled and juggled all these things like a true Pro. This review is really about Emma, her patience, perseverance and kindness was and is greatly appreciated Again, sorry for adding further stress to your shift Emma and as for the management at this hotel you really don't know how lucky you are to have her!
Traduire