Hotel Do Chile

W nocy wszedł do naszego pokoju przez balkon obcy mężczyzna. Hotel nawet nie przeprosił za niedopilnowanie pijanych gości nad którymi nie panuje. Proszę sobie wyobrazić sytuację kiedy śpicie a nagle ktoś pojawia się w waszym pokoju!

We had the worst hotel experience ever at this place. We arrived on March 31 with a reservation through ******* for four nights, until Tuesday, April 4, and paid for the full 4 nights when we arrived. On Monday, April 3, we went out to tour the city as usual and returned to the hotel around 8:30 p.m. I went to the reception to ask for a document that I was expecting to receive. To our surprise, all our luggage, bags, and belongings were placed in the hotel reception. At first, it was confusing, but then a man at the reception named Ricardo told us that even do we are already paid 4 nights, "they had an error in the reservation system," and that they only had three nights registered, so they took all our belongings out of our room! We were in shock. Some from the hotel (we assume) had entered our room during the day without our consent, took our belongings, clothes, toiletries, and personal items, and placed them in our suitcases or bags without authorization. We also lost some money. We called the police and reported what had happened in front of the guy at the front desk. The experience was embarrassing, and we had to leave the hotel with all our belongings in many bags, in a messy way, at 10:30 p.m. for another hotel in the city. ******* only offered us compensation to pay for one night in another hotel. It was just awful. We did not receive any kind of compensation or apology from anyone in the hotel administration. I do not expect anyone to go through this humiliating, sad, and unfortunate situation as a tourist.

This hotel has lower prices than others of the same service and quality, especially if you're booking in advance. The problem is that after it's fully booked they start cancelling the cheap bookings to make space for the more profitable ones, leaving the people who booked first without a reservation a few days before arriving or even the day of arrival, like it happened to me. I booked this hotel in December for three nights on Easter 2022, I chose it because it was the cheapest option for a good hotel in a central location. The day before I arrived I got a notification from Booking that I needed to update my credit card details, because it was not working, so I updated the information, but the problem persisted. I wrote the hotel to confirm my reservation and that my credit card was working perfectly, and they replied that it was OK and that they were waiting for me. When I arrived to the hotel happily to start my first holidays after two years of covid, they told me that my reservation was cancelled because they couldn't charge the credit card and that it was fully booked. But that they had a hotel nearby with available rooms for a price 60 euros per night higher than my original reservation (180 euros in total higher than the original, for a room of two people). I refused because I was very angry and I didn't trust them, so I ended up making a new reservation using Booking that was 240 euros more expensive than the original (80 euros per night) and without breakfast, because there were only a few rooms available in whole Lisbon, even in cities nearby. The new hotel was not luxurius, it was basically a hostel that was more expensive than normal because the city was fully booked, it was much more expensive than going to London or New York. So I don't recommend anyone to trust their holidays or financial security to this hotel, please avoid it, there are much better options in Lisbon, it's better to pay 10 or 20 euros more per night than 80, and to lose you experience in Lisbon. I'm not a native English speaker but I'm writting in English to increase the scope of my experience to prevent future travellers of this tourist trap.

Great hotel for the reasonable price that we paid, the staff spoke very good English, the bed was comfy, the shower was powerful and easy to use, breakfast offered a varied selection. Would stay again if in Lisbon. Very nice and cosy