Cozy Place Liverpool

Nice place

What a hidden gem. Up for the weekend my self and best best mate. Came across this amazing place on a booking website, always apprehensive at first, from the minute we turned up we where made to feel welcome. The place felt like home. The rooms are fine to a top standard, comfy beds, BIG TV, brand new kitchen and 2 shared bathrooms. The rooms are all spacious and come.with everything you would except. Although no tea making facilities in the rooms, the shared kitchen has everything you need. 100% a well maintained, clean, respectful bed and breakfast.

NIGHTMARE! No information on how to get in and after a long wait (luckily being let in by other guests as it was cold), Paul showed up to tell me he's not accepting *********** reservations because they owe him money. This is clearly a lie as you can still very much book there on ***********. I'm guessing he could tell he made a mistake and I was probably not going to leave a great review, so this was his idea to deal with that. After asking if I could at least stay inside to sort this out instead of going in the cold, he unplugs my charger grabs my smartwatch and seems to put it in my bag and puts my bags outside. My smartwatch never made it from his hand to my bag. My sleep headphones that were charging also went missing after he grabbed them. YOU AND YOUR BELONGINGS ARE NOT SAFE HERE

This place truly is a rare find. It is so well-priced that I thought I was going to be walking in to a run-down, old-fashioned accommodation. That couldn’t have been further from the truth. It’s bright, beautifully decorated and spotlessly clean. Beds were really comfy. The snacks and breakfast in the help- yourself kitchen were perfect. Communication from the owners was easy and they couldn’t have been more helpful. Location is great for Uni and town. I hope my son chooses to go to Liverpool uni so I can stay again!

So disappointed. We booked three days ahead of our stay, on the day we were due to travel, we missed a call at 6:45am! This was to inform us they were full, we had paid the wrong rate and they couldn't honour the booking. We had actually phoned them the day before to confirm all was ok. When I queried this, was told there was two Sarah's and it was mad busy so there had been an error. Whilst apologetic, this risked absolutely ruining our trip. When we booked, there were several rooms available, in fact, one room had a double and sofa bed, despite being bigger (and the same price), we choose what we assumed was smaller to help the owner as the bigger room accomadated three people and the room we choose only two. Look, mistakes happen, but it got worse. Owner then informed us that we needed to phone ********** to get a refund and also that they didn't actually use ********** - despite us booking through them. It took over an hour on the phone to get resolved - ********** confirmed the owner should have phoned them. Not good enough!