Nox Kensington

Appartement spacieux et agréable qui a permis une halte agréable. Je chercherais à l'utiliser à nouveau au bon prix. Une conversion raisonnable de vieilles maisons de ville. Stationnement acceptable dans la rue disponible à proximité. Pratique pour une gamme d'options de voyage.

Très bien situé, très proche d'Olympia. Enregistrement facile et convivial. Chambre petite mais bien équipée avec une belle douche et une bonne kitchenette avec réfrigérateur-congélateur, plaque de cuisson et micro-ondes. . Bon lit. Wi-Fi bon. Murs un peu fins et fenêtres difficiles à ouvrir.

UK RESIDENTS NEED A PHOTO ID TO CHECK IN! NEEDS TO BE MADE CLEARER! This detail is half down the hotel information provided. It should be at the top! The receptionist was apologetic when we couldn't produce physical ID, said this happened every day(!!!) and we spent a fraught 20 mintues before we found an image we could use. It wasn't a good start and could have ruined out weekend away. Other negative points: - the room had a definite odour on entry but was bearable. - sound insulation is non-existent. You will get woken up by the traffic and unless your fellow guests are exceptionally quiet you will everything including, in one instance, thins you don't want to hear. We were on the top floor, I imagine this was as good as it gets and it was still bad. The above is a pity. The plus points are: - the rooms are quite spacious for the price. Three permanent beds + room to move around and it was warm even in mid winter. - good wifi. - good storage + a safe. - kitchenette well stocked. - bathroom was adequate if missing places to put toiletries. - location is good. In summary, UK residents remember your ID!!! If sound doesn't bother you, or slight smells, this is reasonable value. But I won't be going back again.

The electronic door key to my room would not work. Nor would the replacement I was given by the (slightly embarrassed receptionist). Nor would the next one. He then became apologetic and said he would have to accompany me to my room (3rd floor) each time I needed to get into it. They were having problems with the keycard programming machine, but only for my room it appeared. However the room is packed with facilities for cooking, preparing food and eating. There is no table or chair, but hey that’s not a problem when you have a nice flat bed. TV was nice and big though. Later on that evening, I was aware of a lot of loud talking / shouting by other guests in the room opposite. Having been woken up, I decided to look at my watch - it was 2.30 a.m. —- not good! Is this a hotel’s responsibility to control, or just bad luck? Having said all this it was reasonable value at £52, in a fairly central part of London.

My boyfriend and I stayed her for one night and it did the job! I was quite apprehensive for our stay after reading some of the reviews, scared there would be mice or we wouldn’t get our £100 deposit back. However, we had no real issues with our room. And as promised we received our £100 deposit back on the day of our checkout. The room was very small and the bed wasn't too comfy but for one night it was manageable. One thing to note is there was building work taking place during our stay which we were not made aware of. The hallways and stairs were dusty and had tape on the floor as well as wooden pallets and ladders on the landing. Overall an ok experience and very close to Kensington Olympia tube station which was handy for our trip!

There was a leak from upstairs during the night and the receptionist promised to move us to another room the next day because that night the hotel was full, he refused to put this in writing but said that the next day, with people checking out, it would be possible to find another room. Next day they said they didn't have any rooms. The manager handled the situation aggressively, saying he wouldn't refund the 3-night stay and refused to put this in writing. We gave a phone call to the authorities explaining the situation and they advised what to do, having this conversation on the phone in front of the receptionist and the manager. They did give us in the end the full refund, probably because wanted to avoid any further problems for their side. Still no compensation occurred for the fact that we had to find an immediate solution for the remaining 2 nights, in high season, at a much higher cost.