Arrived thinking I was going to luxury at the prices they charge, no one on reception but I discovered later the receptionist was actually cleaning, the apar**ent was def not like the website, if you check website there is one pic of a black granite kitchen, kitchen was horrible with cracked worktop and dirty looking and hob was disgusting also doors made of plywood and chipped, we had a coffee table that was so badly marked with glass ring marks I had to buy a tablecloth to cover it up, I complained to reception and asked to move to a better room, firstly I was told we would have to pay £400 more even though it was the same two bedrooms we had booked I told her we def would not be paying anymore as the accommodation was not satisfactory, anyway the rooms she showed us had the same issue as the one we were in, no information on the area and I asked for a map but she said they didn’t have any, receptionist should be able to meet and greet people and have ready info for tourists, the girl in question was lovely but the problems was not her fault, on our last morning the power went off three times this was reported to reception and he said there had been problems previously in that area, obviously this problem wasn’t rectified before we arrived, complained to *********** and Chilworth Court but haven’t had a satisfactory response as yet, I was so disappointed and didn’t expect to have to clean a 4* accommodation will not be returning. This is an honest review and I don’t know how so many good reviews are on *********** Very dissatisfied customer Lorna’s hols
Traduire