Golden Square

To say this experience is "terrible" is an understatement. The unit was dirty (sticky floors, window left wide open, something in the toilet, and so on), but worst of all, I woke up covered in BED BUG BITES, and had to kill a BED BUG I found crawling on the bed about three days into my stay. I had to spend a ton of money on new clothes, new luggage, and a new hotel to stay at. Meanwhile, London Collection refused to help me at all with this situation. They ignored my emails, claimed they would investigate and never followed up, and to this day they refuse to give me a refund. Oh, and I got trapped in their coffin-sized elevator as I was trying to leave. I checked their google reviews, and it looks like this bed bug infestation has been going on since 2023 (at least)! So they're knowingly putting customers into an unsafe environment, pocketing the money, and refusing to help or reimburse anyone affected.

Absolutely disgusting, then room is not the advertised room, extremely dirty, tiny bathroom, dated bathroom fitting, dirty damaged roller blinds, filthy windows looking onto a sewerage , air dust pumping warm air out, dirty stained window, unable to open due to stench and flies All round appalling

I have booked the golden square many times before due to it being very central.. but this time I was in shock!! Very disappointed on the device and the bloody bed bugs!!! The bed is full of them!! Iv messaged them to change the room for me or find a solution since I couldn’t afford to book somewhere else in such short notice but the only thing they did was just to get a cleaner to change the bed sheets!there’s blood stains on the mattress, I have bites all over my face and body it’s disgusting I couldn’t work properly since I didn’t get any sleep!!! Iv had to bin my stuff so I don’t take the bugs home with me!!! Never again!! I have attached photos please don’t risk it..

*EVITAR A TODA COSTA! TIENEN UNA PLAGA DE CHINCHES. NADIE RESPONDE. NO DEVUELVEN EL DINERO NI OFRECEN SOLUCIONES. ES UN TIMO. *AVOID! FULL OF BED BUGS. NOBODY ANSWERS, NOBODY HELPS. YOU NEVER GET YOUR MONEY BACK.

Don’t stay or check your bed because they have an infestation of bed bugs. Great location to the underground and Downtown SoHo. The location was simple to access and easy to check in, but I still wouldn’t recommend staying here.

I loved our stay at the Golden square. Close to everything and a good value for the money. The kitchen is very convenient to have as there is a whole foods just around the corner. There is so much to do within walking distance and a plathora of restaurants near by.